OffIce Level definition
OffIce Level means the uppermost floor of the Shopping Centre which is devoted to use as offices.
Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.
Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.
Service Level Credit is defined in Section 8.
Use Level means the maximum permitted use level for each Use Type, as specified in the applicable Notification Form.
Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;