Customer Technical Support definition

Customer Technical Support means active engagement with the Customer, whether independently requested or upon the request of Star2Star, including moves, adds, changes, and deletes ("MAC Work") and such other troubleshooting and technical support activities for the Products and Services as are reasonable and customary in the industry.
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Customer Technical Support means all necessary problem determination and resolution services (problem isolation, resolution and product defect determination; lab simulations and interoperability testing; hardware trace analysis, on-site troubleshooting and remote diagnostics; including a lab or internal network to troubleshoot complex configuration and software problems) for Customer's end users before requesting high-level technical support from Cisco. F. "Hardware" means tangible Cisco Product containing Cisco Code. G. "Level One Technical Support" means first call support on all customer calls, broad internetworking and multi-vendor troubleshooting expertise, router configuration and upgrade support, pre- and post- sale information, ability to gather customer information if situation requires. H. "Level Two Technical Support" means specialist level technical support for problem isolation, lab simulations and interoperability testing, ability to capture and analyze network traces and remote diagnostic capabilities if situation requires. I. "Level Three Technical Support" means support provided in conjunction with Cisco engineering to determine the cause and resolution of problems encountered by end users of the Product. J. "Major Release" means a release of Cisco Software that provides additional Software features and/or functions. Major Releases are designated by Cisco as a change in the ones digit of the Software version number [(x).x.x]. K. "Product" means both Hardware and/or Software. L. "Software" means the machine-readable object code software programs licensed by Cisco.
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Examples of Customer Technical Support in a sentence

  • Once this period has passed, the Project team will begin working on transition activities to the Customer, the CSM, and the Customer Technical Support Function.

  • The valid fault reports are those reports filed by authorised Customer employees to the Corporate Customer Technical Support Centre at the number +▇▇▇▇▇▇▇▇▇▇▇, for which the circuit number and the fault description is recorded and a ticket number is provided to the Customer for future reference.

  • SOFTBANK covenants that it will not renew, extend or contest in any way the termination or cancellation of any of the Existing SOFTBANK Customer Technical Support Services Agreements without receiving express written permission from Ariba in advance of such proposed action.

  • To request Silver Warranty Service, you must contact DNF's Customer Technical Support at 1-510-265-1122 extension 211 within the limited warranty period Monday through Friday 8:00 a.m. to 5:00 p.m. Pacific Standard Time.

  • Nothing contained in this Settlement Agreement is intended to terminate any unexpired and otherwise valid Existing SOFTBANK Customer Technical Support Services Agreement.

  • In the event that Customer requests that a non-warranty service or repair be performed by Copper Mountain, Customer shall be responsible for purchasing and maintaining an adequate supply of spare parts as discussed in the Customer Technical Support Service Agreement (which has been executed by the parties concurrently with this Agreement) in order to complete non-warranty repairs in a timely fashion.

  • In addition to paying for all applicable non- recurring and professional services charges as set forth in any Service Order Form, Customer shall, throughout the Initial Term and any Renewal Term, pay the monthly recurring charges, and any other fees and costs including, without limitation, for any Customer Technical Support Service, set forth in each Service Order Form.

  • The main points of the procedure for fault recovery are: • The responsibility for the technical operation of this SLA lies with the Corporate Customer Technical Support Centre in Nicosia.

  • Do not share the serial number of your token except in your personal communication with a UMB Customer Technical Support associate.

  • Once this period has passed, the Project team will begin working on transition activities to the Customer, the Customer Success Manager and the Customer Technical Support Function.

Related to Customer Technical Support

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at ▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇ (“Technical Support Policy”) when the Services are purchased.

  • Customer Technology means Customer's proprietary technology, including Customer's Internet operations design, content, software tools, hardware designs, algorithms, software (in source and object forms), user interface designs, architecture, class libraries, objects and documentation (both printed and electronic), know-how, trade secrets and any related intellectual property rights throughout the world (whether owned by Customer or licensed to Customer from a third party) and also including any derivatives, improvements, enhancements or extensions of Customer Technology conceived, reduced to practice, or developed during the term of this Agreement by Customer.

  • Customer Software means software which is owned by or licensed to the Customer, including software which is or will be used by the Supplier for the purposes of providing the Goods and/or Services but excluding the Supplier Software;

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.