Customer Help Desk definition

Customer Help Desk means the customer service that provides initial support and assistance to users when an issue or question arises concerning the use or functionality of the products and services provided under this agreement.
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Customer Help Desk means the help-desk provided by the Contractor for Customers in accordance with Schedule 1Sub Schedule 0Part 22.10 (Customer Help Desk).
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Customer Help Desk means the help desk developed by the Customer to deal with initial User queries on the Service and which contacts with the BT Service Centre for support.
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Examples of Customer Help Desk in a sentence

  • The Sprint Tier 2 Technical Support group will receive calls from the designated Customer Help Desk or support group personnel.

  • Client shall operate a Tier-1 Customer Help Desk for customer contact regarding the Client Platform for its Distributors and Customers.

  • Should you require any explanation / clarification, you may contact us on e-mail ▇▇▇▇@▇▇▇▇.▇▇ or call our Customer Help Desk on 011 2 13 13 13 on any working day from 9.00 am to 3.30 pm.

  • The Customer Help Desk Representatives will be responsible for responding to Customer faculty, students and staff who need technical support.

  • NetDocuments will assess the nature of the problem or issue and describe possible causes to the Customer Help Desk Contacts.

  • AFTER YOUR RENTAL Ask our Customer Services… If you disagree with any charges on your return, or have a complaint relating to your rental experience, you should: call the Customer Help Desk; or email Customer Support, using the contact details provided in the Country Specific Terms or the Rental Agreement and our team will help resolve any issues.

  • Normal response time for online support for email sent during normal business hours on any business day is four (4) hours or less for the Customer Help Desk Representatives.

  • Customer Help Desk - Support Partner will be enrolled in the Customer Help Desk (“CHD”) support platform and together with the “Dedicated Contact(s)”, Keepnet will support Partner’s System Administrators with onboarding and training on how to use the Keepnet Solution, as appropriate so that Partner has the skills to exercise their Administrative Rights and perform support in compliance with Support specified in contract or quote.

  • Customer must ensure business level end-user (agent, supervisor, etc.) support is provided by a Customer Help Desk.

  • Customer Help Desk shall continue to be the direct interface to such Authorized User in respect of such inquiry or Problem.

Related to Customer Help Desk

  • Help Desk means a service provided by Contractor for the support of Contractor’s Products. Purchaser shall report warranty or maintenance problems to Contractor’s Help Desk for initial trouble-shooting and possible resolution of the problems or for the initiation of repair or replacement services.

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;

  • Customer Systems means the Customer's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems) and networks, whether operated directly by Customer or through the use of third-party services.

  • END USER CUSTOMER LOCATION means the physical location of the premises where an End User makes use of the telecommunications services.