Custom Support definition

Custom Support means any agreed non-standard Support, including consulting and custom project services. A
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Custom Support means Support adapted to meet Customer requirements.
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Custom Support means any support and maintenance services not specified in this Exhibit, including but not limited to support related to Custom Components and any Additional Services as defined in Section 5(d) below.
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Examples of Custom Support in a sentence

  • For Free Support and Custom Support offerings, Maintenance is always free unless noted otherwise.

  • HID provides multiple Technical Support offerings: Free Support, Standard and Premium Technical Support, and various Custom Support offerings.Technical Support is the ability to contact the HID Technical Support department for the resolution of suspected problems with HID hardware and software, while Maintenance is the provisioning of upgrades and updates.

  • The foregoing warranty shall survive for a period of ninety (90) days from the performance of Support or Custom Support services.

  • Markes warrants that the Support or Custom Support shall be performed in a professional and workmanlike manner.

  • If the Premier Support Services contract lapses or is terminated, the Custom Support contract will be terminated on the same date.• Hotfixes for time zone or Daylight Savings Time issues are not included in the Custom Support program.

  • Unless agreed otherwise in the applicable Order for Custom Support, Customer shall reimburse eGain all reasonable travel related expenses incurred by eGain in performing such Custom Support.

  • Following the initial term of Custom Support, the purchased Custom Support may be renewed for subsequent terms as mutually agreed in writing by the parties.

  • Because you will receive the benefit of the work done during the Custom Support program, all Custom Support program fees are calculated as if you enrolled on the first day the Custom Support program for your Enrolled Product is offered.

  • Participation in the Competition shall be valid as acceptance by the Participant of this condition.

  • Customer may request eGain to provide such Custom Support for the included Customizations during the period of 8:00am to 5:00pm local time (for UK, North America or GMT+5 for APAC) on a Business Day.


More Definitions of Custom Support

Custom Support. Oracle Offshore may offer Custom Support to better meet the needs of specific customers. In providing Custom Support, Oracle may require access to the Remote Software Service through Customer’s NetSuite account in order to resolve Support Service issues. When purchasing Custom Support, Customer must provide prior authorization for such Oracle access and shall assign a user login to the designated Oracle representative to be used solely for the purposes of providing Custom Support. Such assigned login will not be counted against Customer’s total number of authorized Users allowed to access the Remote Software Service under the Agreement. In addition, Custom Support expands the Normal Support Hours for all Severity Levels to 24x7 coverage.
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Custom Support means Support adapted to meet Reseller requirements.
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Custom Support means any agreed non- standard Support, including consulting and custom project services.
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Related to Custom Support

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Technical Support means the technical assistance for attempting resolution of a reported Case through error correction, patches, hot fixes, workarounds, replacement deliveries, or any other type of Product corrections or modifications.

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Family support services means providing opportunities for

  • Local support means funds from tax sources, gifts, endowments, penal fines, or other funds received from local sources, excluding state and federal aid as stated in this act.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • Custom program means a computer program which is specifically designed and developed only for

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • SAP Delivered Support means SAP’s support offering to directly provide support to End Users subject to the terms and conditions set out in the EUMA.

  • Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.

  • Custom Software means Software identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Custom Software.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Tier 1 Support means the Technical Support provided by the Tier 1 Help Desk.

  • Maintenance and Support means updates, upgrades, patches, fixes, etc. and technical support provided for the Products and Services that Supplier is required to provide directly to DXC or a DXC Customer.

  • Customer Portal means a web portal maintained by Liferay or a Liferay Affiliate that provides for various resources accessible to Liferay Subscription customers as further described in Section 2.1 below.

  • Medical support means providing health care coverage for a joint child by carrying health care coverage for the joint child or by contributing to the cost of health care coverage, public coverage, unreimbursed medical expenses, and uninsured medical expenses of the joint child.

  • Hosting Services means the provision, administration, and maintenance of servers and related equipment, the provision of bandwidth at the hosting facility, and the operation of the Application for access by Customer Users to be provided by the relevant hosting service provider.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.