Custom Support definition

Custom Support means any agreed non-standard Support, including consulting and custom project services.

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Custom Support means Support Services adapted to meet Customer requirements.

Custom Support. Oracle Offshore may offer Custom Support to better meet the needs of specific customers. In providing Custom Support, Oracle may require access to the Remote Software Service through Customer’s NetSuite account in order to resolve Support Service issues. When purchasing Custom Support, Customer must provide prior authorization for such Oracle access and shall assign a user login to the designated Oracle representative to be used solely for the purposes of providing Custom Support. Such assigned login will not be counted against Customer’s total number of authorized Users allowed to access the Remote Software Service under the Agreement. In addition, Custom Support expands the Normal Support Hours for all Severity Levels to 24x7 coverage.

Examples of Custom Support in a sentence

• Custom Support Services must be scheduled and are subject to DI’s resource availability and shall be provided subject to a separate, PS Agreement entered into between the Parties.

• Support means Hardware maintenance and repair, Software maintenance, training, configuration and installation and other standard support services provided by Annodata and includes "Custom Support" which is any agreed non- standard Support as described in a Statement of Work or Service Agreement.

• Custom Support Services must be scheduled and are subject to DI’s resource availability and shall be provided subject to a separate, Professional Services agreement entered into between the Parties.

• Bonitasoft also offers, under separate Bonitasoft Custom Support Agreements, certain technical documentation, training, expert consulting and other custom support services for individual projects associated with Bonitasoft software.

• The foregoing notwithstanding, Customers procuring Premium Support or Custom Support may notify Oracle of S1 and S2 Incidents via telephone if Customer’s access to SuiteAnswers is unavailable.

• Support Package • Access to documentation, online help, professional staff and services to assist with resolving Customer queries or issues in relation to the Services; • Support package services are provided in accordance with the Service Level Agreement in Schedule 5 of this agreement; • Customers can choose from the support packages described below: Self-Help; Essential Support; Platinum Support; or Custom Support.

• End-Users and Custom Support Services No support to your end-users shall be provided by AmdoSoft unless specifically agreed to in writing by AmdoSoft.

• Custom Support Services must be scheduled and are subject to DI’s resource availability and shall be provided subject to a separate agreement entered into between the Parties.

• We have included the following services in the following Custom Support Agreement as detailed in the previous sections; • Lenel Access Control • Fire Alarm Life Safety System Pricing for these services is based on a 5-year agreement, which will be billed in semi-annually with the first payment due at the start of each contract year.

• Custom Support for additional coverage is provided as specified in End User Orders.

More Definitions of Custom Support

Custom Support means Support adapted to meet Reseller requirements.

Custom Support means any support and maintenance services not specified in this Exhibit, including but not limited to support related to Custom Components and any Additional Services as defined in Section 5(d) below.