Call Monitoring definition

Call Monitoring means comparing the content of the spoken word on a recorded telephone call against criteria set out by the customer.
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Call Monitoring. Performed by Call Center supervisors, “silent monitoring” a call ensures that the MHP is managing the call according to the Contractor’s policies and procedures.
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Call Monitoring shall have the meaning set forth in Section 3.9(b) of this Agreement.
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Examples of Call Monitoring in a sentence

  • The Members are responsible for following the information related to the margin call from the Margin Call Monitoring Screen.

  • The tenderer shall generate periodical reports from the Service Call Monitoring System on the pending problems, response time to the problems attended, uptime of each equipment, frequently reported problems, history of problems attended in each equipment etc.

  • E-Catalogue Portal for Spares Management, Outstanding E-Portal, MRP for Product Sales, Call Monitoring and Preventive Maintenance features on Mobile with location based services and Claim Management for Bank Guarantee were some of the applications rolled out for the Domestic Projects business.

  • The requirements for Electronic Call Monitoring implementation will need further clarification as the project develops.

  • Call Center equipment must have extensive tracking and reporting capabilities including Calls Offered, Calls Answered, Calls Abandoned, Average Speed of Answer, Average Talk Time, Call Reason, Call Resolution and Call Monitoring.

  • Call Monitoring: Monitoring or recording of your calls may take place for our business purposes.

  • Adhere to the Call Monitoring requirements set forth in Section 3.3.7 of this RFP.

  • Adviser Call Monitoring – Each Supervisor must conduct regular call monitoring for each Adviser.

  • Remote Call Monitoring - Remote call monitoring can be a cost-effective means of collecting statistics and recording observations from key informants and beneficiaries on progress made on project outputs and satisfaction.

  • Bo Call, Monitoring Section Manager at DAQ, updated the Board on the monitoring graphs.


More Definitions of Call Monitoring

Call Monitoring shall have the meaning set forth in Section 3.5(b) of this Agreement. [***] Certain information in this document has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.
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Related to Call Monitoring

  • Individual monitoring means the assessment of:

  • Beam monitoring system means a system designed and installed in the radiation head to detect and measure the radiation present in the useful beam.

  • Individual monitoring devices means devices designed to be worn by a single individual for the assessment of dose equivalent. For purposes of these regulations, "personnel dosimeter" and "dosimeter" are equivalent terms. Examples of individual monitoring devices are film badges, thermoluminescent dosimeters (TLDs), pocket ionization chambers, optically stimulated luminescence (OSL) dosimeters and personal air sampling devices.

  • Monitoring means the measurement of radiation, radioactive material concentrations, surface area activities or quantities of radioactive material and the use of the results of these measurements to evaluate potential exposures and doses. For purposes of these regulations, "radiation monitoring" and "radiation protection monitoring" are equivalent terms.

  • Fraud Monitoring System means an off-line administration system that monitors suspected occurrences of ABT- related fraud.

  • Interim Monitor means any monitor appointed pursuant to Paragraph III of this Order or Paragraph III of the related Order to Maintain Assets.

  • Market Monitoring Unit means the consulting or other professional services firm, or other similar entity, retained by the Board, as specified in Section 30.4.2 of Attachment O, that is responsible for carrying out the Core Market Monitoring Functions and the other functions that are assigned to it in Attachment O. The Market Monitoring Unit shall recommend Tariff and market rule changes, but shall not participate in the administration of the ISO’s Tariffs, except as specifically authorized in Attachment O.

  • Continuous monitoring means the collection and use of measurement data and other information to record the data inputs required to calculate the 365-day rolling average lifecycle GHG emissions, in accordance with the compliance monitoring plan described in section IV.C.

  • Monitoring Services shall have the meaning set forth in Section 2(b) of this Agreement.

  • Prescription monitoring program means the electronic system within the Department of Health Professions that monitors the dispensing of certain controlled substances.

  • Monitoring device means the total equipment used to measure and record (if applicable) process parameters.

  • Management means an activity inclusive of control and performed on a daily basis, by any person who is a principal executive officer of the company, by whatever name that person may be designated, and whether or not that person is a director.

  • Stormwater management system means any equipment, plants,

  • Monitoring System means a system established by BNY to fulfill the Responsibilities specified in clauses (d) and (e) of Section 1 of Article III of this Agreement.

  • Continuous monitoring system means the total equipment, required under the emission monitoring section in applicable subsections used to sample and condition (if applicable), to analyze, and to provide a permanent record of emissions or process parameters.

  • Asset Monitor means BDO Italia S.p.A., acting in its capacity as asset monitor, or any other entity that may be appointed as such pursuant to the Asset Monitor Agreement.

  • Drug therapy management means the review of a drug therapy regimen of a patient by one or more pharmacists for the purpose of evaluating and rendering advice to one or more practitioners regarding adjustment of the regimen.

  • Discharge Monitoring Report or "DMR" means the EPA uniform national form, including any subsequent additions, revisions, or modifications, for the reporting of self-monitoring results by permittees.

  • Subscriber Management System means a system or device which stores the subscriber records and details with respect to name, address and other information regarding the hardware being utilized by the subscriber, channels or bouquets of channels subscribed by the subscriber, price of such channels or bouquets of channels as defined in the system, the activation or deactivation dates and time for any channel or bouquets of channels, a log of all actions performed on a subscriber’s record, invoices raised on each subscriber and the amounts paid or discount allowed to the subscriber for each billing period, and which complies with the requirements as set out under Annexure D of this Agreement;

  • Procurement Management means the Director of Lee County’s Procurement Management Department or designee.

  • Secondary dose monitoring system means a system which will terminate irradiation in the event of failure of the primary dose monitoring system.

  • Infrastructure means infrastructure serving the County and improved or unimproved real estate and personal property, including machinery and equipment, used in the operation of the Project, within the meaning of Section 4-29-68 of the Code.

  • Market Monitor means the head of the Market Monitoring Unit.

  • External beam radiation therapy means therapeutic irradiation in which the source of radiation is at a distance from the body.

  • Electronic monitoring means tracking the location of an

  • medical surveillance means a planned programme or periodic examination (which may include clinical examinations, biological monitoring or medical tests) of employees by an occupational health practitioner or, in prescribed cases, by an occupational medicine practitioner;