Common use of Written Materials Clause in Contracts

Written Materials. a. The OhioRISE Plan must make written materials that are critical to obtaining services available to its members. Such materials include, at a minimum, HIPAA privacy notices, provider directories, member handbooks, care coordination materials provided to the member, grievance and appeal notices, denial and termination notices, and any other materials identified by ODM. b. The OhioRISE Plan's written materials must include taglines to the extent required by federal law in the prevalent non-English languages and in conspicuously visible font size explaining the availability of written translations or oral interpretation free of charge to understand the information provided. c. The OhioRISE Plan must make all written member materials available in alternative formats and provide auxiliary aids and services when requested at no expense to eligible individuals and members. i. Alternative formats must include but are not limited to Braille, large print, and audio, as determined by the need of the individual member. ii. The OhioRISE Plan's provision of alternative formats and auxiliary aids and services must take into consideration the special needs of eligible individuals or members with disabilities or limited English proficiency. d. The OhioRISE Plan's written materials must include the toll-free and TeleTYpe/ Telecommunications Device for the Deaf (TTY/TDD) telephone number of the OhioRISE Plan's member services line, and information that explains how to request auxiliary aids and services, including the provision of materials in alternative formats. e. The OhioRISE Plan must notify all eligible individuals and members that information is available in alternative formats and that auxiliary aids and services are available at no charge. f. The OhioRISE Plan must ensure that all member materials are clearly legible, and use person-centered, trauma-informed, and easily understood language and format. i. The OhioRISE Plan must write member materials at or below a sixth grade reading level, unless otherwise approved by ODM. ii. If the OhioRISE Plan must include medical terminology that is not understandable from a layperson perspective, the OhioRISE Plan must offer the member an opportunity to speak to an OhioRISE Plan's representative to explain the information.

Written Materials. a. The OhioRISE Plan must make written materials that are critical to obtaining services available to its members. Such materials include, at a minimum, marketing materials, HIPAA privacy notices, provider directories, member handbooks, care coordination materials provided to the member, grievance and appeal notices, denial and termination notices, and any other materials identified by ODM. b. . The OhioRISE Plan's written materials must include taglines to the extent required by federal law in the prevalent non-English languages and in conspicuously conspiculously visible font size explaining the availability of written translations or oral interpretation free of charge to understand the information provided. c. . The OhioRISE Plan must make all written member materials available in alternative formats and provide auxiliary aids and services when requested at no expense to eligible individuals and members. i. . Alternative formats must include but are not limited to Braille, large print, and audio, as determined by the need of the individual member. ii. The OhioRISE Plan's provision of alternative formats and auxiliary aids and services must take into consideration the special needs of eligible individuals or members with disabilities or limited English proficiency. d. . The OhioRISE Plan's written materials must include the toll-free and TeleTYpe/ Telecommunications Device for the Deaf (TTY/TDD) telephone number of the OhioRISE Plan's member services line, and information that explains how to request auxiliary aids and services, including the provision of materials in alternative formats. e. . The OhioRISE Plan must notify all eligible individuals and members that information is available in alternative formats and that auxiliary aids and services are available at no charge. f. . The OhioRISE Plan must ensure that all member materials are clearly legible, and use person-centered, trauma-informed, and easily understood language and format. i. . The OhioRISE Plan must write member materials at or below a sixth grade reading level, unless otherwise approved by ODM. ii. If the OhioRISE Plan must include medical terminology that is not understandable from a layperson perspective, the OhioRISE Plan must offer the member an opportunity to speak to an OhioRISE Plan's representative to explain the information. The determination of whether the OhioRISE Plan's materials comply with member material requirements is in the sole discretion of ODM.