Telephone Abandonment Rate for Covered California Expectation. No more than 3% of incoming calls in a calendar month. 5% of total performance penalty at risk. Performance Level: >3% abandoned-: 5% performance penalty. 2-3% abandoned: no penalty. <2% abandoned: 5% performance credit.
Appears in 2 contracts
Samples: Business Associate Agreement, Business Associate Agreement
Telephone Abandonment Rate for Covered California Expectation. No more than 3% of incoming calls in a calendar month. 56.25% of total performance penalty at risk. Performance Level: >3% abandoned-: 56.25% performance penalty. 2-3% abandoned: no penalty. <2% abandoned: 5% performance credit.
Appears in 2 contracts
Samples: Business Associate Agreement, Business Associate Agreement
Telephone Abandonment Rate for Covered California Expectation. No more than 3% of incoming calls in a calendar month. 56.25% of total performance penalty at risk. Performance Level: >3% abandoned-: 56.25% performance penalty. 2-3% abandoned: no penalty. <2% abandoned: 5% performance credit.. 4.3
Appears in 2 contracts
Telephone Abandonment Rate for Covered California Expectation. No more than 3% of incoming calls in a calendar month. 5% of total performance penalty at risk. Performance Level: >3% abandoned-: 5% performance penalty. 2-3% abandoned: no penalty. <2% abandoned: 5% performance credit.. 1.4
Appears in 1 contract
Samples: board.coveredca.com
