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Common use of Technical Support Problem Response Service Level Clause in Contracts

Technical Support Problem Response Service Level.

Appears in 14 contracts

Sources: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement

Parent Clauses

  • Appendices
  • SaaS Hardware
  • Discovery of SaaS Software Errors
  • Additional Appendices
  • Problem Severity Level 4

Sub-Clauses

  • Definition
  • Service Level Standard
  • Performance Credit
  • Calculation
  • Example Calculation (Using Problem Severity Level
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