Common use of Technical Coordinators Clause in Contracts

Technical Coordinators. For each site covered, Customer will provide SISW with names, addresses, telephone, and e-mail contact information for a technical coordinator and alternate who have a working knowledge of the supported Products, and may submit service requests for the site. Customers will notify SISW of any changes to this information as soon as reasonably possible. Only Customer’s employees and on-site contractors, whose job performance requires access and are under obligations of confidentiality, who use the supported Products may contact SISW for support services. For the purposes of these Terms, “on-site contractors” means persons or entities, excluding SISW competitors, working solely in support of Customer’s internal business purposes at a Customer site where the supported Products are authorized for use. Support services are limited to the Products and the Customer site(s) identified in the Order and may not be shared across sites even if those groups routinely share internal support mechanisms such as Customer operated help desks or system administrators.