Common use of SYSTEM CHANGES AND MAINTENANCE/SUPPORT Clause in Contracts

SYSTEM CHANGES AND MAINTENANCE/SUPPORT. The Contractor shall give a minimum of five (5) business days advance notice to the designated Authorized User contact of any upgrades, system changes and Maintenance/support actions that may impact availability or functionality of the services described in the Authorized User Agreement. This notice can be carried out through announcement on a website, provided the Authorized User is aware of and provided access to said website. Upgrades, system changes, and Maintenance/support actions which are required by system vulnerabilities or emergency situations shall be carried out by the Contractor to protect the system. Authorized Users shall be notified by the Contractor as soon as possible after the change has taken place. Contractor shall provide documentation of upgrades, system changes and Maintenance/support actions upon request from an Authorized User.