Support Services Scope Clause Samples
POPULAR SAMPLE Copied 2 times
Support Services Scope. PowerSchool, or an entity under contract with and authorized by PowerSchool to provide Support Services, will provide Support Services for Licensed Product during the Support Term. The scope of Support Services will be as follows:
2.1 Support. Support Services will include: (a) Telephone and E-mail Support; (b) access to an online support website, as maintained by PowerSchool for customers maintaining a current support subscription; (c) Fixes, as developed and made generally available by PowerSchool in its discretion to address Errors that Licensee is experiencing in using Licensed Product; and (d) New Versions, as developed and made generally available by PowerSchool. Support Services do not include New Products. PowerSchool determines, in its sole discretion, what constitutes a New Product (for which additional license fees apply), and what improvements and enhancements to existing Licensed Product functionality are to be included in a New Version (and are therefore provided at no charge to customers with a current support subscription).
Support Services Scope. PowerSchool, or an entity under contract with and authorized by PowerSchool to provide Support Services, will provide Support Services for Licensed Product during the Support Term. The scope of Support Services shall be as follows:
Support Services Scope. 3.1. Support Services shall only be provided in respect of Errors which are raised via the Helpdesk in accordance with the terms of this Agreement (for the avoidance of doubt: (i) onsite support; (ii) custom development (iii) training; and (iv) Consultancy Services are not included within the scope of the Support Services).
Support Services Scope. For the duration of this Agreement, the Customer may open an unlimited number of support tickets free of charge, exclusively for questions regarding Bugs (see 4.1 Bug Fixing Service) or guidance with respect to the use of the standard features of the Software. Other assistance requests, such as questions related to development or customizations may be covered through the purchase of a separate service agreement. In case it’s not clear if a request is covered by this Agreement, the decision is at the discretion of ReoSuite. Availability Tickets can be submitted via the phone numbers listed on ▇▇▇▇▇▇▇▇.▇▇▇/#▇▇▇▇▇▇▇, or when working with a ReoSuite Partner, the channel provided by the partner, subject to local opening hours.
Support Services Scope. 3.1 You are entitled to receive the following technical Support Services for all technical issues relating to the Software:
3.1.1. AUTOCENE will answer electronic Support Services case submissions from up to the number of individuals designated by You (employees or contractors) requiring assistance (“Application Inquiries”), as stated in Your Order Form(s). If You report an Error or perceived Error in the Software, AUTOCENE will notify Your designated personnel in order to resolve the reported Error.
3.1.2. AUTOCENE will suggest to You which of the recommended Third-Party Software, hardware, and/or service vendors to contact should AUTOCENE determine that the Application Inquiry is not related to an Error or perceived Error in the Software.
3.1.3. You shall contact an AUTOCENE Support Services representative through AUTOCENE’s then-current electronic method to report all Application Inquiries. The AUTOCENE Application Inquiry process shall be provided following Your acceptance of this Agreement. You may only communicate with AUTOCENE regarding Support Services through Your designated Support Services contacts who must be Administrative Users. AUTOCENE will not be obliged to communicate with any of Your non- Administrative Users.
Support Services Scope. PowerSchool, or an entity under contract with and authorized by PowerSchool to provide Support Services, will provide Support Services for Licensed Product and Subscription Services during the Support Term. The scope of Support Services will be as follows:
3.1 Support. Support Services include: (a) Telephone and E-mail Support; (b) access to an online support website, as maintained by PowerSchool for customers maintaining a current support subscription; (c) Fixes, as developed and made generally available by PowerSchool in its discretion to address Errors that Licensee is experiencing in using Licensed Product or Customer is experiencing in any Subscription Service; and (d) New Versions, as developed and made generally available by PowerSchool. Support Services do not include New Products. PowerSchool determines, in its sole discretion, what constitutes a New Product (for
Support Services Scope. The provision of Support Services does not extend, modify, or enhance the limited warranty (if any) for the LANDesk Products. Support Services do not include any type of application assistance for Authorized User’s unique application requirements. LANDesk does not represent, warrant or guarantee that any of the Support Services provided hereunder will correct or resolve any Error within any specific time period.
Support Services Scope. Good-Lite, or an entity under contract with and authorized by Good-Lite to provide Support Services, will provide Support Services for Licensed Product and Subscription Services during the Support Term. The scope of Support Services will be as follows:
3.1 Support. Support Services include: (a) Telephone and E-mail Support; (b) access to an online support website, as maintained by Good-Lite for customers maintaining a current support subscription; (c) Fixes, as developed and made generally available by Good-Lite in its discretion to address Errors that Licensee is experiencing in using Licensed Product or Customer is experiencing in any Subscription Service; and (d) New Versions, as developed and made generally available by Good-Lite. Support Services do not include New Products. Good-Lite determines, in its sole discretion, what constitutes a New Product (for