Support Requests and Named Support Contacts. Customer may initiate electronic Support requests via email to Kentik at any time. Support requests submitted via email will be addressed by Xxxxxx during the support hours listed in this SLA document. Customer will promptly identify two internal resources that are knowledgeable about Customer’s operating environment and operation of the SaaS Services (collectively, “Named Support Contacts”). Named Support Contacts will serve as primary contacts between Customer and Kentik.
Appears in 5 contracts
Samples: Kentik Saas Services Agreement, Kentik Saas Services Agreement, Kentik Saas Services Agreement
Support Requests and Named Support Contacts. Customer may initiate electronic Support requests via email to Kentik at any time. Support requests submitted via email will be addressed by Xxxxxx Kentik during the support hours listed in this SLA document. Customer will promptly identify two internal resources that are knowledgeable about Customer’s operating environment and operation of the SaaS Services (collectively, “Named Support Contacts”). Named Support Contacts will serve as primary contacts between Customer and Kentik.
Appears in 3 contracts
Samples: Support and Service Level Agreement, Kentik Saas Services Agreement, Support and Service Level Agreement
