Support Plans. Coverage parameters specific to the Support Plans under this Agreement are as follows: ● Service Hours: 9:00 A.M. to 6:00 P.M. (CST) Monday – Friday o Excludes Holidays. ● Response Time: within 5 business days. ● Service Hours: 9:00 A.M. to 6:00 P.M. (CST) Monday – Friday o Excludes Holidays. ● Response Time: within 2 business days. ● Service Hours: 9:00 A.M. to 6:00 P.M. (CST) Monday – Friday o Includes Holidays. ● Response Time: within 1 business day.
Appears in 2 contracts
Sources: Software License and Support Agreement, Software License and Support Agreement