Support Guidelines. Phoenix shall use best efforts to respond to and resolve Customer's requests for support hereunder within the time periods set forth in the Phoenix Response and Resolution Guidelines, the current version of which are attached hereto as Exhibit E.
Appears in 1 contract
Sources: Domestic Software License Agreement (Phoenix International LTD Inc)
Support Guidelines. Phoenix shall use best efforts to respond to and resolve Customer's requests for support hereunder within the time periods set forth in the Phoenix Response and Resolution Guidelines, the current version of which are attached hereto as Exhibit E.F.
Appears in 1 contract
Sources: International Software License Agreement (Phoenix International LTD Inc)