Common use of Support and troubleshooting Clause in Contracts

Support and troubleshooting. Level one support shall be offered by an independent Pexip Certified Partner , who shall be trained to provide such support. The Pexip Certified Partner will be provided with appropriate support from Pexip as Pexip determines in its sole discretion. Level one support and regular user support are not governed by this License Agreement, and shall be subject to a separate agreement between the Customer and the Pexip Certified Partner. The Customer shall have access to all new versions of the Software and Documentation released during the term of the Agreement. Pexip shall correct and release new versions of the Software in accordance with the Pexip’s release roadmap, as may be amended or modified by Pexip from time to time.

Support and troubleshooting. Level one support shall be offered by an independent Pexip Certified Partner Partner, who shall be trained to provide such support. The Pexip Certified Partner will be provided with appropriate support from Pexip as Pexip it determines in its sole discretion. Level one support and regular user support are not governed by this License AgreementContract, and shall be subject to a separate agreement between the Customer and the Pexip Certified Partner. The Customer shall have access to all new versions of the Software and Documentation released during the term of the AgreementContract. Pexip shall correct and release new versions of the Software in accordance with the Pexip’s release roadmap, as may be amended or modified by Pexip from time to time.