Support and troubleshooting Sample Clauses

The 'Support and troubleshooting' clause defines the obligations and procedures for providing assistance and resolving issues related to the product or service covered by the agreement. Typically, this clause outlines the types of support available, such as technical help, response times, and the channels through which users can request assistance, like email or phone. Its core function is to ensure that users have a clear process for obtaining help and that the provider is accountable for addressing problems, thereby minimizing downtime and enhancing user satisfaction.
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Support and troubleshooting. 6.1. The connected party is responsible for providing first level support to users in its own organisation. The SDN makes tools available to help the connected party monitor the day-to-day operation and to help the connected party in a troubleshooting situation. This applies to both networks, services and traffic. 6.2. The operation supplier provides technical second level support for the SDN to the connected party. Such support includes the physical infrastructure in the form of active network components in the SDX, SDN-MPLS and the actual SDN-MPLS network. 6.3. MedCom provides administrative support to the connected party.
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Support and troubleshooting. Level one support shall be offered by an independent Pexip Certified Partner , who shall be trained to provide such support. The Pexip Certified Partner will be provided with appropriate support from Pexip as Pexip determines in its sole discretion. Level one support and regular user support are not governed by this License Agreement, and shall be subject to a separate agreement between the Customer and the Pexip Certified Partner. The Customer shall have access to all new versions of the Software and Documentation released during the term of the Agreement. Pexip shall correct and release new versions of the Software in accordance with the Pexip’s release roadmap, as may be amended or modified by Pexip from time to time.
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Support and troubleshooting. This Deliverable may be comprised of different files or updating content in support tools like Wiki or SharePoint pages. Examples of content this Deliverable contains is instructions on the best way to troubleshoot a reported problem for a System or information about who to contact if the System is supported by a vendor.
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Support and troubleshooting. 3.1. The Customer's request for support or reporting of errors and defects must be done either by phone, email or via Apport's web portal or a similar service portal provided by Apport. In case of critical errors and defects, these must be reported by phone to Apport's support number. 3.2. Apport uses RDP client in connection with support of the Solution. By entering into the Agreement, the Customer has accepted the use of the RDP client used from time to time in connection with support and troubleshooting of the Solution. 3.3. Support is provided in either Danish or English. 3.4. Support does not include the following: a) scenario testing in the Customer's application or equipment; b) support or assistance with IT systems or hardware not provided by Apport; c) training of the Customer's super users or users; d) support of versions earlier than the latest version of the Solution; e) upgrading, modifying or refurbishing supported software; f) new versions or releases of software other than supported Solution; g) updates to documentation; h) data correction, data transfer or data conversion; and i) Services required due to: (i) misuse or abuse; (ii) damage or malfunction caused by fire, smoke, heat, water, flood, storm, lightning, electrical failure and any other similar event;
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Support and troubleshooting. PiPcall Limited offers customer support during UK business hours for assistance with eSIM activation and technical issues. Troubleshooting guides are provided for common issues such as ‘PDP Authentication Failure,’ and customers are encouraged to use these resources before contacting support.
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Related to Support and troubleshooting

  • Troubleshooting USER AGENCY agrees that its employees will contact the USER AGENCY Information Technology (IT) Department or representatives before contacting SYSTEM PROVIDER regarding issues related to this Agreement. USER AGENCY agrees that if its IT Department determines there is a problem related to connectivity with SYSTEM PROVIDER, the USER AGENCY will contact SYSTEM PROVIDER's IT Help Desk at (▇▇▇) ▇▇▇-▇▇▇▇ and will send an email to ▇▇▇▇▇▇▇▇▇@▇▇▇▇▇▇▇▇.▇▇▇. After business hours, USER AGENCY may contact the SYSTEM PROVIDER Police Command and Control Center at (▇▇▇) ▇▇▇-▇▇▇▇ for assistance. SYSTEM PROVIDER agrees to make reasonable efforts to identify and remediate any problem as quickly as possible; however, SYSTEM PROVIDER does not guarantee any specific uptime, nor is SYSTEM PROVIDER liable for any damages associated with performance under this Agreement, including but in no way limited to any downtime.

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Industry Troubleshooter Where a difference arises between the parties relating to the dismissal, discipline, or suspension of an employee, or to the interpretation, application, operation, or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, during the term of the Collective Agreement, ▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇, ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇ ▇▇▇▇▇▇▇▇, or a substitute agreed to by the parties, shall at the request of either party:

  • Year 2000 Compatibility Take all actions necessary to assure the Borrower's computer based systems are able to operate and effectively process data on and after January 1, 2000. At the request of the Lender, the Borrower shall provide the Lender with assurance acceptable to the Lender that Borrower's computer systems have Year 2000 compatibility.

  • Support and Services ISD and HC agree to the following conditions: A. HC agrees to the following for both the mathematics and English language arts courses: i. To share data and provide feedback regarding student success on entry‐level college mathematics and English language arts courses; ii. To train advisors to recognize and honor course(s) on school district transcripts; iii. To ensure that eligible students are counseled directly into college level mathematics, English language arts, and all other courses that require mathematics and English language arts college readiness; B. HC agrees to the following for the college preparatory mathematics courses: i. To provide the Student Learning Outcomes; ii. To provide the syllabi for the courses being offered. iii. To provide regular meetings between the HC faculty and ISD faculty teaching the course. C. HC agrees to the following for the college preparatory English language arts course: i. To provide the Student Learning Outcomes for Integrated Reading/Writing (INRW 0303) course; ii. To provide the syllabi, including types of essays required (i.e., expository, persuasive, and critical analysis). iii. To provide regular meetings between the HC faculty and ISD faculty teaching the course. D. ISD agrees to the following for both the mathematics and English language arts courses: i. To provide highly qualified instructors for the courses being taught; ii. To identify students who are not college ready as stated in HB 5; iii. To provide professional development and resources required to teach the mathematics and English language arts courses; iv. To identify successful completion of the course(s) on the student transcripts as determined by the State of Texas PEIMS number; v. To provide curriculum for the course that is consistent with HC Student Learning Outcomes; vi. To provide assistance with admission, enrollment, and financial aid applications; E. ISD agrees to the following for the college preparatory mathematics course: i. To teach a math course designed to focus on college mathematics (algebraic or non‐algebraic) concepts; ii. Require students to meet college readiness scores on the TSI Assessment; iii. To meet regularly with HC faculty. F. ISD agrees to the following for the college preparatory English language arts course: i. To teach an integrated Reading and Writing course that focuses on critical reading and college‐level writing; ii. Require students to meet college readiness scores on the TSI Assessment; iii. To meet regularly with HC faculty.