Support and troubleshooting Sample Clauses

Support and troubleshooting. 6.1. The connected party is responsible for providing first level support to users in its own organisation. The SDN makes tools available to help the connected party monitor the day-to-day operation and to help the connected party in a troubleshooting situation. This applies to both networks, services and traffic.
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Support and troubleshooting. Level one support shall be offered by an independent Pexip Certified Partner , who shall be trained to provide such support. The Pexip Certified Partner will be provided with appropriate support from Pexip as Pexip determines in its sole discretion. Level one support and regular user support are not governed by this License Agreement, and shall be subject to a separate agreement between the Customer and the Pexip Certified Partner. The Customer shall have access to all new versions of the Software and Documentation released during the term of the Agreement. Pexip shall correct and release new versions of the Software in accordance with the Pexip’s release roadmap, as may be amended or modified by Pexip from time to time.
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Support and troubleshooting. 3.1. The Customer's request for support or reporting of errors and defects must be done either by phone, email or via Apport's web portal or a similar service portal provided by Apport. In case of critical errors and defects, these must be reported by phone to Apport's support number.
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Support and troubleshooting. This Deliverable may be comprised of different files or updating content in support tools like Wiki or SharePoint pages. Examples of content this Deliverable contains is instructions on the best way to troubleshoot a reported problem for a System or information about who to contact if the System is supported by a vendor.
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Related to Support and troubleshooting

  • Customer Support and Training System Agency will provide support for the CMBHS, including problem tracking and problem resolution. System Agency will provide telephone numbers for Grantees to obtain access to expert assistance for CMBHS-related problem resolution. System Agency will provide initial CMBHS training. Grantee shall provide subsequent ongoing end-user training.

  • Industry Troubleshooter Where a difference arises between the parties relating to the dismissal, discipline, or suspension of an employee, or to the interpretation, application, operation, or alleged violation of this Agreement, including any question as to whether a matter is arbitrable, during the term of the Collective Agreement, Xxxxx XxXxxxxxxx, Xxxx Xxxxxx, Xxxxx Xxxxxxxx, or a substitute agreed to by the parties, shall at the request of either party:

  • Year 2000 Compatibility Borrower shall take all action necessary to assure that Borrower's computer based systems are able to operate and effectively process data including dates on and after January 1, 2000. At the request of Bank, Borrower shall provide Bank assurance acceptable to Bank of Borrower's Year 2000 compatibility.

  • Support and Services ISD and HC agree to the following conditions:

  • Interoperability To the extent required by applicable law, Cisco shall provide You with the interface information needed to achieve interoperability between the Software and another independently created program. Cisco will provide this interface information at Your written request after you pay Cisco’s licensing fees (if any). You will keep this information in strict confidence and strictly follow any applicable terms and conditions upon which Cisco makes such information available.

  • Trunk Group Architecture and Traffic Routing The Parties shall jointly engineer and configure Local/IntraLATA Trunks over the physical Interconnection arrangements as follows:

  • Start-Up and Synchronization Consistent with the mutually acceptable procedures of the Developer and Connecting Transmission Owner, the Developer is responsible for the proper synchronization of the Large Generating Facility to the New York State Transmission System in accordance with NYISO and Connecting Transmission Owner procedures and requirements.

  • Configuration Management The Contractor shall maintain a configuration management program, which shall provide for the administrative and functional systems necessary for configuration identification, control, status accounting and reporting, to ensure configuration identity with the UCEU and associated cables produced by the Contractor. The Contractor shall maintain a Contractor approved Configuration Management Plan that complies with ANSI/EIA-649 2011. Notwithstanding ANSI/EIA-649 2011, the Contractor’s configuration management program shall comply with the VLS Configuration Management Plans, TL130-AD-PLN-010-VLS, and shall comply with the following:

  • Compatibility 1. Any unresolved issue arising from a mutual agreement procedure case otherwise within the scope of the arbitration process provided for in this Article and Articles 25A to 25G shall not be submitted to arbitration if the issue falls within the scope of a case with respect to which an arbitration panel or similar body has previously been set up in accordance with a bilateral or multilateral convention that provides for mandatory binding arbitration of unresolved issues arising from a mutual agreement procedure case.

  • Network Interface Device (NID) 2.7.1 The NID is defined as any means of interconnection of end-user customer premises wiring to BellSouth’s distribution plant, such as a cross-connect device used for that purpose. The NID is a single-line termination device or that portion of a multiple-line termination device required to terminate a single line or circuit at the premises. The NID features two independent xxxxxxxx or divisions that separate the service provider’s network from the end user’s customer-premises wiring. Each chamber or division contains the appropriate connection points or posts to which the service provider and the end user each make their connections. The NID provides a protective ground connection and is capable of terminating cables such as twisted pair cable.

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