Common use of Supplier Support Clause in Contracts

Supplier Support. Supplier will provide to Alcatel and its customers the following levels of support during the Product warranty period or if purchased from Supplier a Support Service contract: (a) LEVEL 3 SUPPORT: generating workarounds for hardware and software problems that are beyond the scope of Level 2 Support. Perform complex problem reproduction and development engineering support to create, test, and implement, maintenance code patches to remedy identified problems. Support Responsibilities Level 1: Alcatel or Alcatel Channel Level 2: Alcatel Level 3: Supplier (per the terms of the service and support terms set forth in Schedule 3.1)