Common use of Substitute Checks Clause in Contracts

Substitute Checks. WHAT IS A SUBSTITUTE CHECK? To make check processing faster, federal law permits financial institu- tions to replace original checks with substitute checks. These checks are similar to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states, “This is a legal copy of your check. You can use it the same way you would use the original check.” A substitute check is a legal equivalent of the original check and may be used as proof of payment. WHAT ARE MY RIGHTS REGARDING SUBSTITUTE CHECKS? In certain cases, federal law provides a special procedure to request a refund for losses suffered if a substitute check is incorrectly posted to an account. For example, a refund may be requested if the wrong amount was deducted from an account or if more than one deduction was made for the same check. Losses may include the amount withdrawn and any fees charged as a result of the withdrawal. Refunds are limited to the amount of the loss or the amount of the substitute check. Members may be entitled to dividends on the amount of the refund if the account is a dividend-bearing account. If the loss exceeds the amount of the substitute check, additional amounts may be recovered under other law. If this procedure is used, the member may receive up to $2,500 of the refund (plus dividends if the account earns dividends) within 10 business days after the claim is received and the remainder of the refund (plus dividends if the account earns dividends) no later than 45 calendar days after the claim is received. We may reverse the refund, including any dividends on the refund, if we are able to demonstrate that the substitute check was correctly posted to the account. HOW DO I MAKE A CLAIM FOR A REFUND? If you suspect that you have suffered a loss relating to a substitute check posted to your account, please contact Member One Federal Credit Union by writing to P.O. Box 12288, Roanoke, VA 24024 or by calling 000.000.0000 or 000.000.0000. You must contact us within 40 calendar days of the date that we mailed or otherwise delivered by an agreed means the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances. CLAIMS MUST INCLUDE: • A description of the loss (for example, the amount withdrawn was incorrect). • An estimate of the amount lost. • An explanation of why the substitute check is non-sufficient to confirm a loss. • A copy of the substitute check and/or information to help identify the substitute check including the check number, the amount of the check and the name of the person to whom the check was written. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other laws with respect to those transactions.

Substitute Checks. WHAT IS A SUBSTITUTE CHECKWhen you draw a check on an Account you may receive back from us a substitute check instead of the original check. Similarly, when you deposit a check in an Account, if the item is not paid you may receive from us a substitute check instead of the original. What is a substitute check? To make check processing faster, federal law permits financial institu- tions Helm to replace original checks with “substitute checks. .” These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states, : “This is a legal copy of your check. You can use it the same way you would use the original check.” A You may use a substitute check is a legal equivalent of the original check and may be used as proof of paymentpayment just like the original check. WHAT ARE MY RIGHTS REGARDING SUBSTITUTE CHECKSSome or all of the checks that you receive back from us may be substitute checks. This notice describes rights you have when you receive substitute checks from us. The rights in this notice do not apply to original checks or to electronic debits to your Account. However, you have rights under other law with respect to those transactions. What are your rights regarding substitute checks? In A consumer is an individual who either draws a check on, or deposits a check into, or cashes a check against, an Account used primarily for personal, family, or household purposes. If you are a consumer, in certain cases, federal law provides a special procedure that allows you to request a refund for losses suffered you suffer if a substitute check is incorrectly posted to an account. For your Account (for example, a refund may be requested if you think that we withdrew the wrong amount was deducted from an account your Account or if that we withdrew money from your Account more than one deduction was made once for the same check). Losses The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your Account and any fees that were charged as a result of the withdrawalwithdrawal (for example, bounced check fees). Refunds are The amount of your refund under this procedure is limited to the amount of the your loss or the amount of the substitute check, whichever is less. Members may be You also are entitled to dividends interest on the amount of the your refund if the account your Account is a dividendan interest-bearing accountAccount. If the your loss exceeds the amount of the substitute check, you may be able to recover additional amounts may be recovered under other law. If you use this procedure is usedprocedure, the member you may receive up to $2,500 2,500.00 of the your refund (plus dividends interest if the account your Account earns dividendsinterest) within 10 business days ten (10) Banking Days after the we received your claim is received and the remainder of the your refund (plus dividends interest if the account your Account earns dividendsinterest) no later than 45 forty-five (45) calendar days after the claim is receivedwe received your claim. We may reverse the refund, refund (including any dividends interest on the refund, ) if we later are able to demonstrate that the substitute check was correctly posted to the accountyour Account. HOW DO I MAKE A CLAIM FOR A REFUNDHow do you make a claim for a refund? If you suspect believe that you have suffered a loss relating to a substitute check that you received and that was posted to your accountAccount, please contact Member One Federal Credit Union by writing to P.O. Box 12288, Roanoke, VA 24024 or by calling 000.000.0000 or 000.000.0000our Operations Department. You must contact us within 40 forty (40) calendar days of the date that we mailed (or otherwise delivered by an agreed a means to which you agreed) the substitute check in question or the account Account statement showing that the substitute check was posted to your accountAccount, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances. CLAIMS MUST INCLUDEYour claim must include: • A description of the why you have suffered a loss (for example, you think the amount withdrawn was incorrect). ; • An estimate of the amount lost. of your loss; • An explanation of why the substitute check you received is non-sufficient insufficient to confirm that you suffered a loss. ; and • A copy of the substitute check and/or and the following information to help us identify the substitute check including check: the check number, the amount of the check and the name of the person to whom you wrote the check was writtencheck, the amount of the check, your Account number and the date of the check. The rights in this notice Unless we specifically permit you to do not apply to original checks or to electronic debits to your account. Howeverso, at our sole discretion, you have rights under other laws may not deposit in an Account any substitute check that has not been created or previously transferred/presented for payment by a bank (12 U.S.C. § 5002(2)) in the U.S. check collection process. This means that, unless we enter into a specific agreement with respect you to those transactionsdo so, you cannot deposit in an Account, among others, a substitute check that is created by: (a) an individual; (b) a nonbank entity; or (c) a foreign bank outside the U.S. check collection process.

Substitute Checks. WHAT IS A SUBSTITUTE CHECKAs our member, we think it is important for you to know about substitute checks. The following Substitute Check Disclosure provides information about substitute checks and your rights. What is a substitute check? - To make check processing faster, federal law permits financial institu- tions institutions to replace original checks with “substitute checks. .” These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states, : “This is a legal copy of your check. You can use it the same way you would use the original check.” A You may use a substitute check is a legal equivalent of the original check and may be used as proof of paymentpayment just like the original check. WHAT ARE MY RIGHTS REGARDING SUBSTITUTE CHECKSSome or all of the checks that you receive back from us may be substitute checks. This notice describes rights you have when you receive substitute checks from us. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other law with respect to those transactions. What are my rights regarding substitute checks? - In certain cases, federal law provides a special procedure that allows you to request a refund for losses suffered you suffer if a substitute check is incorrectly posted to an account. For your account (for example, a refund may be requested if you think that we withdrew the wrong amount was deducted from an your account or if that we withdrew money from your account more than one deduction was made once for the same check). Losses The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account and any fees that were charged as a result of the withdrawalwithdrawal (for example, bounced check fees). Refunds are The amount of your refund under this procedure is limited to the amount of the your loss or the amount of the substitute check, whichever is less. Members may be You also are entitled to dividends on the amount of the your refund if the your account is a dividend-bearing account. If the your loss exceeds the amount of the substitute check, you may be able to recover additional amounts may be recovered under other law. If you use this procedure is usedprocedure, the member you may receive up to $2,500 of the your refund (plus dividends if the your account earns dividends) within 10 ten (10) business days after the we received your claim is received and the remainder of the your refund (plus dividends if the your account earns dividends) no not later than 45 calendar days after the claim is receivedwe received your claim. We may reverse the refund, refund (including any dividends on the refund, ) if we later are able to demonstrate that the substitute check was correctly posted to the your account. HOW DO How do I MAKE A CLAIM FOR A REFUNDmake a claim for a refund? - If you suspect believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please contact Member One Federal us by calling (000) 000-0000, (000) 000-0000 or write to Westerra Credit Union by writing to P.O. Box 122889408 Denver, Roanoke, VA 24024 or by calling 000.000.0000 or 000.000.0000CO 00000- 0000. You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by an agreed a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances. CLAIMS MUST INCLUDE: Your claim must include – • A description of the why you have suffered a loss (for example, you think the amount withdrawn was incorrect). ; • An estimate of the amount lost. of your loss; • An explanation of why the substitute check you received is non-sufficient insufficient to confirm that you suffered a loss. ; and • A copy of the substitute check and/or or the following information to help us identify the substitute check including check: the check number, the amount of the check, the date of the check and the name of the person to whom you wrote the check was written. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other laws with respect to those transactionscheck.

Substitute Checks. WHAT IS A SUBSTITUTE CHECKAs our member, we think it is important for you to know about substitute checks. The following Substitute Check Disclosure provides information about substitute checks and your rights. What is a substitute check? - To make check processing faster, federal law permits financial institu- tions institutions to replace original checks with “substitute checks. .” These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states, : “This is a legal copy of your check. You can use it the same way you would use the original check.” A You may use a substitute check is a legal equivalent of the original check and may be used as proof of paymentpayment just like the original check. WHAT ARE MY RIGHTS REGARDING SUBSTITUTE CHECKSSome or all of the checks that you receive back from us may be substitute checks. This notice describes rights you have when you receive substitute checks from us. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other law with respect to those transactions. What are my rights regarding substitute checks? - In certain cases, federal law provides a special procedure that allows you to request a refund for losses suffered you suffer if a substitute check is incorrectly posted to an account. For your account (for example, a refund may be requested if you think that we withdrew the wrong amount was deducted from an your account or if that we withdrew money from your account more than one deduction was made once for the same check). Losses The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account and any fees that were charged as a result of the withdrawalwithdrawal (for example, bounced check fees). Refunds are The amount of your refund under this procedure is limited to the amount of the your loss or the amount of the substitute check, whichever is less. Members may be You also are entitled to dividends on the amount of the your refund if the your account is a dividend-bearing account. If the your loss exceeds the amount of the substitute check, you may be able to recover additional amounts may be recovered under other law. If you use this procedure is usedprocedure, the member you may receive up to $2,500 of the your refund (plus dividends if the your account earns dividends) within 10 ten (10) business days after the we received your claim is received and the remainder of the your refund (plus dividends if the your account earns dividends) no not later than 45 calendar days after the claim is receivedwe received your claim. We may reverse the refund, refund (including any dividends on the refund, ) if we later are able to demonstrate that the substitute check was correctly posted to the your account. HOW DO How do I MAKE A CLAIM FOR A REFUNDmake a claim for a refund? - If you suspect believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please contact Member One Federal us by calling (000) 000-0000, (000) 000-0000 or write to Westerra Credit Union by writing to P.O. Box 12288X.X. Xxx 0000 Xxxxxx, Roanoke, VA 24024 or by calling 000.000.0000 or 000.000.0000XX 00000- 0000. You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by an agreed a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances. CLAIMS MUST INCLUDE: Your claim must include – • A description of the why you have suffered a loss (for example, you think the amount withdrawn was incorrect). ; • An estimate of the amount lost. of your loss; • An explanation of why the substitute check you received is non-sufficient insufficient to confirm that you suffered a loss. ; and • A copy of the substitute check and/or or the following information to help us identify the substitute check including check: the check number, the amount of the check, the date of the check and the name of the person to whom you wrote the check was written. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other laws with respect to those transactionscheck.

Substitute Checks. WHAT IS A SUBSTITUTE CHECK? To make check processing faster, federal law permits financial institu- tions institutions to replace original checks with substitute checks. These checks are similar to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states, “This is a legal copy of your check. You can use it the same way you would use the original check.” A substitute check is a legal equivalent of the original check and may be used as proof of payment. WHAT ARE MY RIGHTS REGARDING SUBSTITUTE CHECKS? In certain cases, federal law provides a special procedure to request a refund for losses suffered if a substitute check is incorrectly posted to an account. For example, a refund may be requested if the wrong amount was deducted from an account or if more than one deduction was made for the same check. Losses may include the amount withdrawn and any fees charged as a result of the withdrawal. Refunds are limited to the amount of the loss or the amount of the substitute check. Members may be entitled to dividends on the amount of the refund if the account is a dividend-bearing account. If the loss exceeds the amount of the substitute check, additional amounts may be recovered under other law. If this procedure is used, the member may receive up to $2,500 of the refund (plus dividends if the account earns dividends) within 10 business days after the claim is received and the remainder of the refund (plus dividends if the account earns dividends) no later than 45 calendar days after the claim is received. We may reverse the refund, including any dividends on the refund, if we are able to demonstrate that the substitute check was correctly posted to the account. HOW DO I MAKE A CLAIM FOR A REFUND? If you suspect that you have suffered a loss relating to a substitute check posted to your account, please contact Member One Federal Credit Union by writing to P.O. Box 12288, Roanoke, VA 24024 or by calling 000.000.0000 or 000.000.0000. You must contact us within 40 calendar days of the date that we mailed or otherwise delivered by an agreed means the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances. CLAIMS MUST INCLUDE: • A description of the loss (for example, the amount withdrawn was incorrect). • An estimate of the amount lost. • An explanation of why the substitute check is non-sufficient to confirm a loss. • A copy of the substitute check and/or information to help identify the substitute check including the check number, the amount of the check and the name of the person to whom the check was written. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other laws with respect to those transactions.

Substitute Checks. WHAT IS A SUBSTITUTE CHECKAs our member, we think it is important for you to know about substitute checks. The following Substitute Check Disclosure provides information about substitute checks and your rights. What is a substitute check? - To make check processing faster, federal law permits financial institu- tions institutions to replace original checks with “substitute checks. .” These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states, : “This is a legal copy of your check. You can use it the same way you would use the original check.” A You may use a substitute check is a legal equivalent of the original check and may be used as proof of paymentpayment just like the original check. WHAT ARE MY RIGHTS REGARDING SUBSTITUTE CHECKSSome or all of the checks that you receive back from us may be substitute checks. This notice describes rights you have when you receive substitute checks from us. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other law with respect to those transactions. What are my rights regarding substitute checks? - In certain cases, federal law provides a special procedure that allows you to request a refund for losses suffered you suffer if a substitute check is incorrectly posted to an account. For your account (for example, a refund may be requested if you think that we withdrew the wrong amount was deducted from an your account or if that we withdrew money from your account more than one deduction was made once for the same check). Losses The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account and any fees that were charged as a result of the withdrawalwithdrawal (for example, bounced check fees). Refunds are The amount of your refund under this procedure is limited to the amount of the your loss or the amount of the substitute check, whichever is less. Members may be You also are entitled to dividends on the amount of the your refund if the your account is a dividend-bearing account. If the your loss exceeds the amount of the substitute check, you may be able to recover additional amounts may be recovered under other law. If you use this procedure is usedprocedure, the member you may receive up to $2,500 of the your refund (plus dividends if the your account earns dividends) within 10 ten (10) business days after the we received your claim is received and the remainder of the your refund (plus dividends if the your account earns dividends) no not later than 45 calendar days after the claim is receivedwe received your claim. We may reverse the refund, refund (including any dividends on the refund, ) if we later are able to demonstrate that the substitute check was correctly posted to the your account. HOW DO How do I MAKE A CLAIM FOR A REFUNDmake a claim for a refund? - If you suspect believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please contact Member One Federal us by calling (000) 000-0000, (000) 000-0000 or write to Westerra Credit Union by writing to P.O. Box 12288X.X. Xxx 0000 Xxxxxx, Roanoke, VA 24024 or by calling 000.000.0000 or 000.000.0000XX 00000- 0000. You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by an agreed a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances. CLAIMS MUST INCLUDE: Your claim must include – • A description of the why you have suffered a loss (for example, you think the amount withdrawn was incorrect). ; • An estimate of the amount lost. of your loss; • An explanation of why the substitute check you received is non-sufficient insufficient to confirm that you suffered a loss. ; and • A copy of the substitute check and/or or the following information to help us identify the substitute check including check: the check number, the amount of the check, the date of the check and the name of the person to whom you wrote the check was writtencheck. ELECTRONIC DISCLOSURE AND CONSENT • By selecting the checkbox in front of the statement “I have read the Electronic Disclosure and Consent and I consent to the use of electronic records in connection with this application,” You agree that you have received and accept the “Business Account Agreements, Disclosures and Information Guide,” the current “Service Charge and Fee Schedule” and the current rates as published on the xxxxxxxxxx.xxx website, and/or you have printed these disclosures as described below under “Printing” and wish to continue with the account opening process. The rights in this notice do not following terms and conditions apply to original checks or to electronic debits to our delivery and your account. However, you have rights under other laws with respect to those transactionsreceipt of these Disclosures online.

Substitute Checks. WHAT IS A SUBSTITUTE CHECKAs our member, we think it is important for you to know about substitute checks. The following Substitute Check Disclosure provides information about substitute checks and your rights. What is a substitute check? - To make check processing faster, federal law permits financial institu- tions institutions to replace original checks with “substitute checks. .” These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states, : “This is a legal copy of your check. You can use it the same way you would use the original check.” A You may use a substitute check is a legal equivalent of the original check and may be used as proof of paymentpayment just like the original check. WHAT ARE MY RIGHTS REGARDING SUBSTITUTE CHECKSSome or all of the checks that you receive back from us may be substitute checks. This notice describes rights you have when you receive substitute checks from us. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other law with respect to those transactions. What are my rights regarding substitute checks? - In certain cases, federal law provides a special procedure that allows you to request a refund for losses suffered you suffer if a substitute check is incorrectly posted to an account. For your account (for example, a refund may be requested if you think that we withdrew the wrong amount was deducted from an your account or if that we withdrew money from your account more than one deduction was made once for the same check). Losses The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account and any fees that were charged as a result of the withdrawalwithdrawal (for example, bounced check fees). Refunds are The amount of your refund under this procedure is limited to the amount of the your loss or the amount of the substitute check, whichever is less. Members may be You also are entitled to dividends on the amount of the your refund if the your account is a dividend-bearing account. If the your loss exceeds the amount of the substitute check, you may be able to recover additional amounts may be recovered under other law. If you use this procedure is usedprocedure, the member you may receive up to $2,500 of the your refund (plus dividends if the your account earns dividends) within 10 ten (10) business days after the we received your claim is received and the remainder of the your refund (plus dividends if the your account earns dividends) no not later than 45 calendar days after the claim is receivedwe received your claim. We may reverse the refund, refund (including any dividends on the refund, ) if we later are able to demonstrate that the substitute check was correctly posted to the your account. HOW DO How do I MAKE A CLAIM FOR A REFUNDmake a claim for a refund? - If you suspect believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please contact Member One Federal us by calling (000) 000-0000, (000) 000-0000 or write to Westerra Credit Union by writing X.X. Xxx 0000 Xxxxxx, XX 00000- 0408, or email to P.O. Box 12288xxxxx@xxxxxxxxxx.xxx. For requests that include personal information, Roanoke, VA 24024 or by calling 000.000.0000 or 000.000.0000please utilize secured messaging through digital banking. You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by an agreed a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances. CLAIMS MUST INCLUDE: Your claim must include – • A description of the why you have suffered a loss (for example, you think the amount withdrawn was incorrect). ; • An estimate of the amount lost. of your loss; • An explanation of why the substitute check you received is non-sufficient insufficient to confirm that you suffered a loss. ; and • A copy of the substitute check and/or or the following information to help us identify the substitute check including check: the check number, the amount of the check, the date of the check and the name of the person to whom you wrote the check was writtencheck. ELECTRONIC DISCLOSURE AND CONSENT • By selecting the checkbox in front of the statement “I have read the Electronic Disclosure and Consent and I consent to the use of electronic records in connection with this application,” You agree that you have received and accept the “Business Account Agreements, Disclosures and Information Guide,” the current “Service Charge and Fee Schedule” and the current rates as published on the xxxxxxxxxx.xxx website, and/or you have printed these disclosures as described below under “Printing” and wish to continue with the account opening process. The rights in this notice do not following terms and conditions apply to original checks or to electronic debits to our delivery and your account. However, you have rights under other laws with respect to those transactionsreceipt of these Disclosures online.

Substitute Checks. WHAT IS A SUBSTITUTE CHECKWhen you draw a check on an Account you may receive back from us a substitute check instead of the original check. Similarly, when you deposit a check in an Account, if the item is not paid you may receive from us a substitute check instead of the original. What is a substitute check? To make check processing faster, federal law permits financial institu- tions DI to replace original checks with “substitute checks. .” These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states, : “This is a legal copy of your check. You can use it the same way you would use the original check.” A ”You may use a substitute check is a legal equivalent of the original check and may be used as proof of paymentpayment just like the original check. WHAT ARE MY RIGHTS REGARDING SUBSTITUTE CHECKS? In certain cases, federal law provides a special procedure to request a refund for losses suffered if a substitute check is incorrectly posted to an account. For example, a refund Some or all of the checks that you receive back from us may be requested if the wrong amount was deducted from an account or if more than one deduction was made for the same checksubstitute checks. Losses may include the amount withdrawn and any fees charged as a result of the withdrawal. Refunds are limited to the amount of the loss or the amount of the substitute check. Members may be entitled to dividends on the amount of the refund if the account is a dividend-bearing account. If the loss exceeds the amount of the substitute check, additional amounts may be recovered under other law. If this procedure is used, the member may receive up to $2,500 of the refund (plus dividends if the account earns dividends) within 10 business days after the claim is received and the remainder of the refund (plus dividends if the account earns dividends) no later than 45 calendar days after the claim is received. We may reverse the refund, including any dividends on the refund, if we are able to demonstrate that the substitute check was correctly posted to the account. HOW DO I MAKE A CLAIM FOR A REFUND? If you suspect that This notice describes rights you have suffered a loss relating to a when you receive substitute check posted to your account, please contact Member One Federal Credit Union by writing to P.O. Box 12288, Roanoke, VA 24024 or by calling 000.000.0000 or 000.000.0000. You must contact us within 40 calendar days of the date that we mailed or otherwise delivered by an agreed means the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances. CLAIMS MUST INCLUDE: • A description of the loss (for example, the amount withdrawn was incorrect). • An estimate of the amount lost. • An explanation of why the substitute check is non-sufficient to confirm a loss. • A copy of the substitute check and/or information to help identify the substitute check including the check number, the amount of the check and the name of the person to whom the check was writtenchecks from us. The rights in this notice do not apply to original checks or to electronic debits to your accountAccount. However, you have rights under other laws law with respect to those transactions. What are your rights regarding substitute checks? A consumer is an individual who either draws a check on, or deposits a check into, or cashes a check against, an account used primarily for personal, family, or household purposes. If you are a consumer, in certain cases, federal law provides a special procedure that allows you to request a refund for losses you suffer if a substitute check is posted to your Account (for example, if you think that we withdrew the wrong amount from your Account or that we withdrew money from your Account more than once for the same check). The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your Account and fees that were charged as a result of the withdrawal (for example, bounced check fees). The amount of your refund under this procedure is limited to the amount of your loss or the amount of the substitute check, whichever is less. You also are entitled to interest on the amount of your refund if your Account is an interest-bearing account. If your loss exceeds the amount of the substitute check, you may be able to recover additional amounts under other law. If you use this procedure, you may receive up to $2,500 of your refund (plus interest if your Account earns interest) within ten (10) Banking Days after we received your claim and the remainder of your refund (plus interest if your Account earns interest) no later than forty-five (45) calendar days after we received your claim. We may reverse the refund (including any interest on the refund) if we later are able to demonstrate that the substitute check was correctly posted to your Account.

Substitute Checks. WHAT IS A SUBSTITUTE CHECKWhen you draw a check on an Account you may receive back from us a substitute check instead of the original check. Similarly, when you deposit a check in an Account, if the item is not paid you may receive from us a substitute check instead of the original. What is a substitute check? To make check processing faster, federal law permits financial institu- tions the Bank to replace original checks with "substitute checks. .” These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states, : “This is a legal copy of your check. You can use it the same way you would use the original check.” A . ”You may use a substitute check is a legal equivalent of the original check and may be used as proof of paymentpayment just like the original check. WHAT ARE MY RIGHTS REGARDING SUBSTITUTE CHECKS? In certain cases, federal law provides a special procedure to request a refund for losses suffered if a substitute check is incorrectly posted to an account. For example, a refund Some or all of the checks that you receive back from us may be requested if the wrong amount was deducted from an account or if more than one deduction was made for the same checksubstitute checks. Losses may include the amount withdrawn and any fees charged as a result of the withdrawal. Refunds are limited to the amount of the loss or the amount of the substitute check. Members may be entitled to dividends on the amount of the refund if the account is a dividend-bearing account. If the loss exceeds the amount of the substitute check, additional amounts may be recovered under other law. If this procedure is used, the member may receive up to $2,500 of the refund (plus dividends if the account earns dividends) within 10 business days after the claim is received and the remainder of the refund (plus dividends if the account earns dividends) no later than 45 calendar days after the claim is received. We may reverse the refund, including any dividends on the refund, if we are able to demonstrate that the substitute check was correctly posted to the account. HOW DO I MAKE A CLAIM FOR A REFUND? If you suspect that This notice describes rights you have suffered a loss relating to a when you receive substitute check posted to your account, please contact Member One Federal Credit Union by writing to P.O. Box 12288, Roanoke, VA 24024 or by calling 000.000.0000 or 000.000.0000. You must contact us within 40 calendar days of the date that we mailed or otherwise delivered by an agreed means the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances. CLAIMS MUST INCLUDE: • A description of the loss (for example, the amount withdrawn was incorrect). • An estimate of the amount lost. • An explanation of why the substitute check is non-sufficient to confirm a loss. • A copy of the substitute check and/or information to help identify the substitute check including the check number, the amount of the check and the name of the person to whom the check was writtenchecks from us. The rights in this notice do not apply to original checks or to electronic debits to your accountAccount. However, you have rights under other laws law with respect to those transactions.. What are your rights regarding substitute checks? A consumer is an individual who either draws a check on, or deposits a check into, or cashes a check against, an account used primarily for personal, family, or household purposes. If you are a consumer, in certain cases, federal law provides a special procedure that allows you to request a refund for losses you suffer if a substitute check is posted to your Account (for example, if you think that we withdrew the wrong amount from your Account or that we withdrew money from your Account more than once for the same check). The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your Account and fees that were charged as a result of the withdrawal (for example, bounced check fees). The amount of your refund under this procedure is limited to the amount of your loss or the amount of the substitute check, whichever is less. You also are entitled to interest on the amount of your refund if your Account is an interest-bearing account. If your loss exceeds the amount of the substitute check, you may be able to recover additional amounts under other law. If you use this procedure, you may receive up to $2,500 of your refund (plus interest if your Account earns interest) within ten (10) Banking Days after we received your claim and the remainder of your refund (plus interest if your Account earns interest) no later than forty-five

Substitute Checks. WHAT IS A SUBSTITUTE CHECKWhat is a Substitute Check? To make check processing faster, federal law permits financial institu- tions institutions to replace original checks with “substitute checks. .” These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states, : “This is a legal copy of your check. You can use it the same way you would use the original check.” A You may use a substitute check is a legal equivalent of the original check and may be used as proof of paymentpayment just like the original check. WHAT ARE MY RIGHTS REGARDING SUBSTITUTE CHECKSSome or all of the checks that you receive back from us may be substitute checks. This notice describes rights you have when you receive substitute checks from us. The rights in this notice do not apply to original checks or to electronic debits to your account. However you have rights under other law with respect to those transactions. What are Your Rights Regarding Substitute Checks? In certain cases, federal law provides a special procedure that allows you to request a refund for losses suffered you suffer if a substitute check is incorrectly posted to an account. For your account (for example, a refund may be requested if you think that we withdrew the wrong amount was deducted from an your account or if that we withdrew money from your account more than one deduction was made once for the same check). Losses The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account and any fees that were charged as a result of the withdrawalwithdrawal (for example, bounced/insufficient check fees). Refunds are The amount of your refund under this procedure is limited to the amount of the your loss or the amount of the substitute check, whichever is less. Members may be You also are entitled to dividends on the amount of the your refund if the your account is a dividend-bearing account. If the your loss exceeds the amount of the substitute check, you may be able to recover additional amounts may be recovered under other law. If you use this procedure is usedprocedure, the member you may receive up to $2,500 of the your refund (plus dividends if the your account earns dividends) within 10 ten (10) business days after the we received your claim is received and the remainder of the your refund (plus dividends if the your account earns dividends) no not later than 45 forty-five (45) calendar days after the claim is receivedwe received your claim. We may reverse the refund, refund (including any dividends dividend on the refund, ) if we later are able to demonstrate that the substitute check was correctly posted to the your account. HOW DO I MAKE A CLAIM FOR A REFUNDHow Do You Make a Claim for a Refund? If you suspect believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please contact Member One Federal Credit Union by writing write to P.O. Box 12288, Roanoke, VA 24024 or by calling 000.000.0000 or 000.000.0000us at the address listed on your statement. You must contact us within 40 forty (40) calendar days of the date that we mailed (or otherwise delivered by an agreed a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances. CLAIMS MUST INCLUDEYour claim must include: • A description of the why you have suffered a loss (for example, you think the amount withdrawn was incorrect). ; • An estimate of the amount lost. of your loss; • An explanation of why the substitute check you received is non-sufficient insufficient to confirm that you suffered a loss. ; (for example, the item is illegible or damaged); and • A copy of the substitute check and/or or information to help us identify the substitute check including check, for example the check number, the amount of the check and the name of the person to whom you wrote the check was written. The rights in this notice do not apply to original checks or to electronic debits to your account. Howevercheck, you have rights under other laws with respect to those transactionsand the amount of the check.

Substitute Checks. WHAT IS A SUBSTITUTE CHECKWhat is a Substitute Check? To make check processing faster, federal law permits financial institu- tions banks to replace original checks with "substitute checks. ." These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states, “: "This is a legal copy of your check. You can use it the same way you would use the original check.” A " You may use a substitute check is a legal equivalent of the original check and may be used as proof of payment. WHAT ARE MY RIGHTS REGARDING SUBSTITUTE CHECKS? In certain cases, federal law provides a special procedure to request a refund for losses suffered if a substitute check is incorrectly posted to an account. For example, a refund payment just like the original check.Some or all of the checks that you receive back from us may be requested if the wrong amount was deducted from an account or if more than one deduction was made for the same checksubstitute checks. Losses may include the amount withdrawn and any fees charged as a result of the withdrawal. Refunds are limited to the amount of the loss or the amount of the substitute check. Members may be entitled to dividends on the amount of the refund if the account is a dividend-bearing account. If the loss exceeds the amount of the substitute check, additional amounts may be recovered under other law. If this procedure is used, the member may receive up to $2,500 of the refund (plus dividends if the account earns dividends) within 10 business days after the claim is received and the remainder of the refund (plus dividends if the account earns dividends) no later than 45 calendar days after the claim is received. We may reverse the refund, including any dividends on the refund, if we are able to demonstrate that the substitute check was correctly posted to the account. HOW DO I MAKE A CLAIM FOR A REFUND? If you suspect that This notice describes rights you have suffered a loss relating to a whenyou receive substitute check posted to your account, please contact Member One Federal Credit Union by writing to P.O. Box 12288, Roanoke, VA 24024 or by calling 000.000.0000 or 000.000.0000. You must contact us within 40 calendar days of the date that we mailed or otherwise delivered by an agreed means the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances. CLAIMS MUST INCLUDE: • A description of the loss (for example, the amount withdrawn was incorrect). • An estimate of the amount lost. • An explanation of why the substitute check is non-sufficient to confirm a loss. • A copy of the substitute check and/or information to help identify the substitute check including the check number, the amount of the check and the name of the person to whom the check was writtenchecks from us. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other laws with respect to those transactions. What are My Rights Regarding Substitute Checks? In certain cases, federal law provides a special procedure that allows you to request a refund for losses you suffer if a substitute check is posted to your account (for example, if you think that we withdrew the wrong amount from your account or that we withdrew money from your account more than once for the same check). The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account and fees that were charged as a result of the withdrawal (for example, bounced check fees). The amount of your refund under this procedure is limited to the amount of your loss or the amount of the substitute check, whichever is less. Youalso are entitled to interest on the amount of your refund if your account is an interest- bearing account. If your loss exceeds the amount of the substitute check, you may be able to recover additional amounts under other law. If you use this procedure, you may receive up to $2,500.00 of your refund (plus interest if your account earns interest) within 10 business days after we received your claim and the remainder of your refund (plus interest if your account earns interest) not later than 45 calendar days after we received your claim. We may reverse the refund (including any interest on the refund) if we later areable to demonstrate that the substitute check was correctly posted to your account.

Substitute Checks. WHAT IS A SUBSTITUTE CHECKAs our member, we think it is important for you to know about substitute checks. The following Substitute Check Disclosure provides information about substitute checks and your rights. What is a substitute check? To make check processing faster, federal law permits financial institu- tions institutions to replace original checks with “substitute checks. .” These checks are similar in size to original checks checks, with a slightly reduced image of the front and back of the original check. The front of a substitute check states, : “This is a legal copy of your check. You can use it the same way you would use the original check.” A You may use a substitute check is a legal equivalent of the original check and may be used as proof of paymentpayment just like the original check. WHAT ARE MY RIGHTS REGARDING SUBSTITUTE CHECKSSome or all of the checks that you receive back from us may be substitute checks. This notice describes rights you have when you receive substitute checks from us. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other law with respect to those transactions. What are my rights regarding substitute checks? In certain cases, federal law provides a special procedure that allows you to request a refund for losses suffered you suffer if a substitute check is incorrectly posted to an account. For your account (for example, a refund may be requested if you think that we withdrew the wrong amount was deducted from an your account or if that we withdrew money from your account more than one deduction was made once for the same check). Losses The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account and any fees that were charged as a result of the withdrawalwithdrawal (for example, bounced check fees). Refunds are The amount of your refund under this procedure is limited to the amount of the your loss or the amount of the substitute check, whichever is less. Members may be You also are entitled to dividends on the amount of the your refund if the your account is a dividend-bearing account. If the your loss exceeds the amount of the substitute check, you may be able to recover additional amounts may be recovered under other law. If you use this procedure is usedprocedure, the member you may receive up to $2,500 of the your refund (plus dividends if the your account earns dividends) within 10 ten (10) business days after the we received your claim is received and the remainder of the your refund (plus dividends if the your account earns dividends) no not later than 45 calendar days after the claim is receivedwe received your claim. We may reverse the refund, refund (including any dividends on the refund, ) if we later are able to demonstrate that the substitute check was correctly posted to the your account. HOW DO How do I MAKE A CLAIM FOR A REFUNDmake a claim for a refund? If you suspect believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please contact Member One Federal us by calling (000) 000-0000 or (000) 000-0000, or write to Westerra Credit Union by writing to Union, P.O. Box 122889408, RoanokeDenver, VA 24024 or by calling 000.000.0000 or 000.000.0000CO 00000-0000. You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by an agreed a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances. CLAIMS MUST INCLUDEYour claim must include: • A description of the why you have suffered a loss (for example, you think the amount withdrawn was incorrect). ; • An estimate of the amount lost. of your loss; • An explanation of why the substitute check you received is non-sufficient insufficient to confirm that you suffered a loss. ; and • A copy of the substitute check and/or or the following information to help us identify the substitute check including check: the check number, the amount of the check check, the date of the check, and the name of the person to whom you wrote the check was written. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other laws with respect to those transactionscheck.

Substitute Checks. WHAT IS A SUBSTITUTE CHECK? To make check processing faster, federal law permits financial institu- tions institutions to replace original checks with “substitute checks”. These checks are similar in size to original checks with a slightly reduced image of the front and back of the original check. The front of a substitute check states, : “This is a legal copy of your check. You can use it the same way you would use the original check.” A You may use a substitute check is a legal equivalent of the original check and may be used as proof of paymentpayment just like the original check. WHAT ARE MY RIGHTS REGARDING SUBSTITUTE CHECKSSome or all of the checks that you receive back from us may be substitute checks. This notice describes rights you have when you receive substitute checks from us. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other law with respect to those transactions. What are my rights regarding substitute checks? In certain cases, federal law provides a special procedure that allows you to request a refund for losses suffered you suffer if a substitute check is incorrectly posted to an account. For your account (for example, a refund may be requested if you think that we withdrew the wrong amount was deducted from an your account or if that we withdrew money from your account more than one deduction was made once for the same check). Losses The losses you may attempt to recover under this procedure may include the amount that was withdrawn from your account and any fees that were charged as a result of the withdrawalwithdrawal (for example, NSF fees). Refunds are The amount of your refund under this procedure is limited to the amount of the your loss or the amount of the substitute check, whichever is less. Members may be You also are entitled to dividends interest on the amount of the your refund if the your account is a dividend-bearing an interest­bearing account. If the your loss exceeds the amount of the substitute check, you may be able to recover additional amounts may be recovered under other law. If you use this procedure is used, the member you may receive up to $2,500 the lesser of the amount of the check or $2500.00 of your refund (plus dividends interest if the your account earns dividendsinterest) within 10 business days after the we received your claim is received and the remainder of the your refund (plus dividends interest if the your account earns dividendsinterest) no not later than 45 calendar days after the claim is receivedwe received your claim. We may reverse the refund, refund (including any dividends interest on the refund, ) if we later are able to demonstrate that the substitute check was correctly posted to the your account. HOW DO How do I MAKE A CLAIM FOR A REFUNDmake a claim for a refund? If you suspect believe that you have suffered a loss relating to a substitute check that you received and that was posted to your account, please contact Member One Federal Credit Union by writing to P.O. Box 12288us at 00 Xxxxxxxx Xxxx Xxxxx, RoanokeXx. Xxxxxxx, VA 24024 or by calling 000.000.0000 or 000.000.0000MO 63304. You must contact us within 40 calendar days of the date that we mailed (or otherwise delivered by an agreed a means to which you agreed) the substitute check in question or the account statement showing that the substitute check was posted to your account, whichever is later. We will extend this time period if you were not able to make a timely claim because of extraordinary circumstances. CLAIMS MUST INCLUDEYour claim must include: • A description of the why you have suffered a loss (for example, you think the amount withdrawn was incorrect). ; • An estimate of the amount lost. of your loss; • An explanation of why the substitute check you received is non-sufficient insufficient to confirm that you suffered a loss. ; and • A copy of the substitute check and/or [and/or] the following information to help us identify the substitute check including check: the check number, the amount of the check and ; the name of the person to whom you wrote the check; the amount of the check; and the date the check was written. The rights in this notice do not apply to original checks or to electronic debits to your account. However, you have rights under other laws with respect to those transactions.