SLAs Sample Clauses

SLAs. Except as otherwise specified in this Agreement, Provider shall perform all Services in accordance with the SLAs set forth in Schedule E.2 to this Agreement. 2.4.1 NEW SLAs AND PROPOSED MODIFICATIONS TO EXISTING SLAs Provider shall continuously evaluate ways to improve performance and shall recommend improvements in the SLAs to the Management Committee, along with any impact on cost. Recommendations for improvements to SLAs by Provider should be based upon advances in available technology and methods that are suitable for use in performing the Services, the increased capabilities of any hardware or software acquired for use by the State, changes in the operations and environment of the Departments, and other changes in circumstances. All new SLAs, as well as proposed modifications to existing SLAs, shall be developed in the following manner: 2.4.1.1 The service level requirements of specific Departments shall be determined by representatives of the Parties conducting periodic meetings with the designated State representative for each Department. The means of gathering such Department data shall be detailed in the Communications Plan, which shall be contained in the Standards and Procedures Manual. 2.4.1.2 The Account Manager and the Project Director shall meet at least once monthly during the Transition Period and Transformation Period, and at least twice yearly thereafter, to address the SLAs. 2.4.1.3 Upon initiation by either or both the Account Manager and the Project Director, proposed new or modified SLAs shall be submitted to the Management Committee at its next regularly scheduled meeting (except where the urgency of the request requires the calling of a special meeting) for review and approval. 2.4.1.4 The Management Committee shall review and discuss the existing SLAs and proposed new SLAs from time to time as set forth in Section 11, but not less frequently than once during each Contract Year after the Transformation Period. After such review, the Management Committee shall make a formal recommendation as to whether a proposed SLA modification or new SLA is technologically feasible. As to any new or modified SLA that is determined to be technologically feasible by the Management Committee, either party may propose that such SLA be adopted by the Parties through the Work Order process described in Section 10, provided however, that a new or modified SLA accepted through a Work Order shall be implemented in accordance with Section 28.6. 2.4.2 SLA M...

SLAs. Serv ice Level Agreements (or SLAs) define av ailability, performance and other requirements of Serv ice provisioning and deliv ery. Remedies for LightEdge not meeting the requirements are also defined. Customer must at all times cooperate w ith LightEdge in testing, determining and v erify ing that a qualify ing Serv ice outage has occurred.

SLAs. In the case of RRO, the Service Availability SLA varies by component and service method as shown below. For purposes of this SLA, “Internet Broadband” service means services provided pursuant to Verizon’s Internet Broadband (xDSL and Cable) Services. “Internet Dedicated” service means Verizon’s Internet Dedicated services. The Service Availability SLA applies only to “Hard Outages”, i.e., an inability to exchange data between the Customer edge router and the Provider edge router in the case of RRO, and between the Verizon Internet backbone and the Provider edge router in the case of Firewall. Slow service or other service degradation is not considered a Hard Outage. For all availability and TTR, please refer to site availability in SLA Master Table and Appendix A as applicable. Service Installation SLA Universal Port (and any other installable components ordered on the Universal Port Service Order) or Universal Port UBB Retail & Remote Office, Mobile User and Firewall N/A 20 business days or fewer RRO CPE Retail & Remote Office Verizon Internet Dedicated Service or Internet Broadband Service 32 business days or fewer that includes Verizon Internet service activation RRO CPE Retail & Remote Office Existing Verizon or Customer-provided Internet service 20 business days or fewer 3. Standard SLA Parameters. Managed Global Network.

SLAs. BQE Software will comply with the then-current SLA in place relating to the Services.

SLAs. Publisher may offer further availability and support obligations for an Offering. Such service level agreement (“SLA”) will be made available by the Publisher at the applicable URL for such SLA or as otherwise communicated to Customer.

SLAs. Ventiv will provide the System in accordance with the service levels set forth in Schedule B.

SLAs. 68.1. Subject to clause 69, Comtact commits to delivering the Services with an uptime SLA of 99.95%. 68.2. For the avoidance of doubt the Services are defined as being unavailable if the following conditions are met:- o The platform is unable to monitor the availability of devices o Alerts are not being generated and are not being sent via e-mail as required The Services are not considered as being unavailable under the following conditions:- o Loss of a customer VPN o The Web Portal being unavailable o Reporting issues o Loss of customer access to the public internet or issues with the public internet

SLAs. (a) HP will provide Services in accordance with the SLAs in the HP MPSA, including Schedules 3.1 and 3.

SLAs. Any service level agreement commitments set forth in this Agreement, or any Exhibit or in a Statement of Work, will not apply during the 24 hour period beginning when a Disaster occurs.