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Common use of SLAs Clause in Contracts

SLAs. (a) HP will provide Services in accordance with the SLAs in the HP MPSA, including Schedules 3.1 and 3.

Appears in 2 contracts

Sources: Master Information Technology Transition Services Agreement (Kraft Foods Group, Inc.), Master Information Technology Transition Services Agreement (Kraft Foods Group, Inc.)

Parent Clauses

  • General
  • Minimum Retention Period
  • Additional Charges and Fees
  • Service Activation Date
  • Customer Support Services and SLAs

Sub-Clauses

  • General Warranty
  • Software Warranty
  • ROOT-CAUSE ANALYSIS
  • CORRECTION OR RESOLUTION OF SERVICE
  • Technology Center
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