SLAs. Service Level Agreements (or SLAs) define availability, performance and other requirements of Service provisioning and delivery. Remedies for LightEdge not meeting the requirements are also defined. Customer must at all times cooperate with LightEdge in testing, determining and verifying that a qualifying Service outage has occurred.
Appears in 84 contracts
Sources: Hosting Services Virtual Service Agreement, Service Agreement, Cloud Data Protection Service Agreement
SLAs. Service Level Agreements (or SLAs) define availability, performance and other requirements of Service provisioning and deliverydelive ry. Remedies for LightEdge not meeting the requirements are also defined. Customer must at all times cooperate with LightEdge in testing, determining and verifying that a qualifying Service outage has occurred.
Appears in 16 contracts
Sources: Service Agreement, Business Internet Service Agreement, Pots Lines Service Agreement