Common use of SLAs Clause in Contracts

SLAs. Serv ice Level Agreements (or SLAs) define av ailability, performance and other requirements of Serv ice provisioning and deliv ery. Remedies for LightEdge not meeting the requirements are also defined. Customer must at all times cooperate w ith LightEdge in testing, determining and v erify ing that a qualify ing Serv ice outage has occurred.

SLAs. Serv ice Level Agreements (or SLAs) define av ailabilityailability , performance and other requirements of Serv ice provisioning prov isioning and deliv eryery . Remedies for LightEdge not meeting the requirements are also defined. Customer must at all times cooperate w ith LightEdge in testing, determining and v erify ing that a qualify ing Serv ice outage has occurred.