SLAs. 68.1. Subject to clause 69, Comtact commits to delivering the Services with an uptime SLA of 99.95%. 68.2. For the avoidance of doubt the Services are defined as being unavailable if the following conditions are met:- o The platform is unable to monitor the availability of devices o Alerts are not being generated and are not being sent via e-mail as required The Services are not considered as being unavailable under the following conditions:- o Loss of a customer VPN o The Web Portal being unavailable o Reporting issues o Loss of customer access to the public internet or issues with the public internet
Appears in 2 contracts
Sources: Terms and Conditions for the Supply of Products and/or Services, Terms and Conditions for the Supply of Products and/or Services