Common use of SLAs Clause in Contracts

SLAs. In the case of RRO, the Service Availability SLA varies by component and service method as shown below. For purposes of this SLA, “Internet Broadband” service means services provided pursuant to Verizon’s Internet Broadband (xDSL and Cable) Services. “Internet Dedicated” service means Verizon’s Internet Dedicated services. The Service Availability SLA applies only to “Hard Outages”, i.e., an inability to exchange data between the Customer edge router and the Provider edge router in the case of RRO, and between the Verizon Internet backbone and the Provider edge router in the case of Firewall. Slow service or other service degradation is not considered a Hard Outage. For all availability and TTR, please refer to site availability in SLA Master Table and Appendix A as applicable. Service Installation SLA Universal Port (and any other installable components ordered on the Universal Port Service Order) or Universal Port UBB Retail & Remote Office, Mobile User and Firewall N/A 20 business days or fewer RRO CPE Retail & Remote Office Verizon Internet Dedicated Service or Internet Broadband Service 32 business days or fewer that includes Verizon Internet service activation RRO CPE Retail & Remote Office Existing Verizon or Customer-provided Internet service 20 business days or fewer 3. Standard SLA Parameters. Managed Global Network.