SERVICE TASK ORDER PROGRAM Sample Clauses

SERVICE TASK ORDER PROGRAM. (a) The Concessionaire shall issue "Service Task Orders" (STOs) if the standards set out in Table 3 below are not met. The Concessionaire shall establish and manage a comprehensive program (including an MIS) for compiling and tracking Service Task Orders (the Service Task Order Program or STOP). [CDRL #10-09] (b) Service Task Orders shall be entered and tracked by the Service Task Order MIS application. RTD reserves the right to periodically audit actual performance and Service Task Order response times against the Concessionaire's records and field checks. (c) RTD will dispatch reported STOs to the Concessionaire for investigation, confirmation and resolution by the Concessionaire within the prescribed STO Remedy Time set out in Table 3 below. The Concessionaire shall notify RTD promptly of STOs that are reported to it, STOs of which it is aware and STOs that the Concessionaire itself discovers. When the Concessionaire remedies the matter that is the subject of an STO, the Concessionaire shall review the time of completion and compare such time against the relevant STO Remedy Time. If the Concessionaire is not able to address an STO within the relevant STO Remedy Time, STOP Points shall be assessed based on the specific issue or incident as provided in Table 3 and in this Section. (d) The Concessionaire shall ensure that RTD has a direct input interface for delivery or notice of STOs into the STOP and its management reports, via email or other RTD- approved method. (e) If an STO remains unremedied after the relevant STO Remedy Time has been exceeded, STOP Points will be assessed as follows: (i) if such STO exceeds the first 12-hour period, then at a rate equal to 125% of the STOP Points provided in Table 3; (ii) if such STO exceeds the second 12-hour period, then at a rate equal to 150% of the STOP Points provided in Table 3; (iii) if such STO exceeds the third 12-hour period, then at a rate equal to 175% of the STOP Points provided in Table 3; and (iv) if such STO exceeds the fourth (and each subsequent) 12-hour period, then at a rate equal to 200% of the STOP Points provided in Table 3. (f) If any Service Task Order has not been remedied by the end of the fourth 12-hour period referenced in paragraph (e) above, the Concessionaire shall promptly provide to RTD for its review and approval a plan (a Remedial Action Plan) that details the actions that will remedy the cause of the event, the schedule for those corrective actions and the mitigating actions th...
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Related to SERVICE TASK ORDER PROGRAM

  • Task Orders 6.1 The Project will be divided into “Tasks.” 6.2 Task Orders shall be jointly prepared by the CITY and CONSULTANT defining the detailed scope of services to be provided for the particular Project. Each Task Order shall be separately numbered and approved in accordance with this Agreement and all applicable CITY code requirements. 6.3 Under all Task Orders and Projects, CITY may require the CONSULTANT, by specific written authorization, and for mutually agreed upon additional compensation, to provide or assist in obtaining one or more of the following special services. These services may include, at the discretion of the CITY, the following items: 6.3.1 Providing additional copies of reports, contract drawings and documents; and 6.3.2 Assisting CITY with litigation support services arising from the planning, development, or construction. 6.4 Prior to initiating the performance of any services under this Agreement, CONSULTANT must receive a written Notice to Proceed / Purchase Order from the CITY. The CONSULTANT must receive the approval of the Contract Administrator or his designee in writing prior to beginning the performance of services in any subsequent Task Order under this Agreement. 6.5 If, in the opinion of the CITY, the CONSULTANT is improperly performing the services under a specific Task Order, or if at any time the CITY shall be of the opinion that said Task Order is being unnecessarily delayed and will not be completed within the agreed upon time, the CITY shall notify the CONSULTANT in writing. The CONSULTANT has within ten (10) working days thereafter to take such measures as will, in the judgment of the CITY, ensure satisfactory performance and completion of the work. If the CONSULTANT fails to cure within the ten (10) working days, the CITY may notify the CONSULTANT to discontinue all work under the specified Task Order. The CONSULTANT shall immediately respect said notice and stop said work and cease to have any rights in the possession of the work and shall forfeit the Task Order and any remaining monies. The CITY may then decide, after City Commission approval, to issue a new Task Order for the uncompleted work to another consultant using the remaining funds. Any excess costs arising therefrom over and above the original Task Order price shall be charged against CONSULTANT, as the original CONSULTANT.

  • Task Order The Contractor submits a Task Order programme to the Service Manager within 2 days of receiving the Task Order

  • Statement of Work The Statement of Work to which Grantee is bound is incorporated into and made a part of this Grant Agreement for all purposes and included as Attachment A.

  • Customer Service Standards The Franchising Authority hereby adopts the customer service standards set forth in Part 76, §76.309 of the FCC’s rules and regulations, as amended.

  • Contract Task Order A- E shall be assigned work via a task order by COUNTY which shall subsequently be referred to as the “Contract Task Order” (hereinafter “CTO”). A CTO for each project shall be developed by A-E in conjunction with COUNTY Project Management staff. The County Project Manager shall manage all A-E’s work including monitoring the CTO work schedule, quality of deliverables, review of invoiced amounts, adherence to set budget, and internal review of submittal packages. A-E shall follow all requirements as outlined in the CTO; this general Scope of Work, the project specific Scope Statement, and the Architect-Engineer Guide (Rev July 2018). The CTO shall include a detailed Scope Statement, describing tasks to be performed with a specific list of deliverables for each task, schedule of work and cost to complete the work. The schedule of work shall allow enough time for meetings with County Management staff to review the work progress, provide technical and policy direction, resolve problems and ensure adherence to the work completion schedule. The CTO shall include a cover sheet provided by County Project Management staff with the appropriate signature blocks and contract information. Once both Parties agree, and all Parties have signed the CTO, County Management staff shall provide A-E with a Notice to Proceed (NTP) to begin work. A-E shall submit all plans, reports and other documents produced under the CTO to the assigned County Project Manager within the timeframe indicated in the CTO or as directed by County Project Management staff.