Service Requests Management. Service Requests will be managed in order of their priority, from high to planned: Priority Target Response Time Target Resolution Time High via phone, email and ticket: within 30 mins 24 hours Medium 36 hours Low 48 hours Planned following the plan Definition
Appears in 3 contracts
Samples: Server Service Level Agreement, Server Service Level Agreement, Server Service Level Agreement
Service Requests Management. Service Requests will be managed in order of their priority, from high High to plannedPlanned: Priority Target Response Time Target Resolution Time High via phone, email and ticket: within 30 mins 24 hours Medium 36 hours Low 48 hours Planned following the plan Definition
Appears in 2 contracts
Samples: www.nipa.cloud, www.nipa.cloud
Service Requests Management. Service Requests will be managed in order of their priority, from high to planned: Priority Target Response Time Target Resolution Time High via phone, email and ticket: within 30 mins 24 hours Medium 36 hours Low 48 hours Planned following the plan Definition
Appears in 2 contracts
Service Requests Management. Service Requests will be managed in order of their priority, from high to plannedto: Priority Target Response Time Target Resolution Time High via phone, email and ticket: within 30 mins 24 hours Medium 36 hours Low 48 hours Planned following the plan Definition
Appears in 1 contract
Samples: Service Level Agreement
