Common use of Service Monitoring Clause in Contracts

Service Monitoring. 10.1 Performance monitoring will be in line with service standards and the pharmacy may be monitored on the following: Availability of appropriate material to support the provision of advice to the client group. Maintenance of accurate records as required by the PGD. Reviews of standard operating procedures and updates as necessary. Participation in the bi-annual review of service provision including any updated developments. The outcomes of any patient experience surveys, feedback or complaints. The proportion of the number of women under 25 who received EHC and have been given a Chlamydia screening pack. The proportion of Chlamydia screening packs that is returned to the screening service from women under 25. A review of the number of occasions when an accredited pharmacist was not available to provide the services at the pharmacy.

Service Monitoring. 10.1 Performance monitoring will be in line with service standards and the pharmacy may be monitored on the following:  Availability of appropriate material to support the provision of advice to the client group.  Maintenance of accurate records as required by the PGD.  Reviews of standard operating procedures and updates as necessary.  Participation in the bi-annual review of service provision including any updated developments.  The outcomes of any patient experience surveys, feedback or complaints.  The proportion of the number of women under 25 who received EHC and have been given a Chlamydia screening pack.  The proportion of Chlamydia screening packs that is returned to the screening service from women under 25.  A review of the number of occasions when an accredited pharmacist was not available to provide the services at the pharmacy.