Common use of SERVICE LEVELS/CREDITS Clause in Contracts

SERVICE LEVELS/CREDITS. 2.1. During the Term, the Company will use reasonable commercial efforts to ensure that the Service will meet or exceed the Availability as defined in the table below: Service Availability Partner Feed Service 99.9% of the time, 7 days a week, and 24 hours per day, as measured on a rolling 90 day basis Availability shall exclude, and the Company shall not be responsible for, any Outage which occurs as a result of Permitted Outage. Scrape Service 99.9% of the time, 7 days a week, and 24 hours per day, as measured on a rolling 90 day basis Availability shall exclude, and the Company shall not be responsible for, any Outage which occurs as a result of Permitted Outage. Platform Application 99.9% of the time, 7 days a week, and 24 hours per day, as measured on a rolling 90 day basis Availability shall exclude, and the Company shall not be responsible for, any Outage which occurs as a result of Permitted Outage. Plugin and API Services 99.9% of the time, 7 days a week, and 24 hours per day, as measured on a rolling 90 day basis Availability shall exclude, and the Company shall not be responsible for, any Outage which occurs as a result of Permitted Outage.

Appears in 7 contracts

Samples: Intelligent Reach Terms and Conditions, Intelligent Reach Terms and Conditions, www.intelligentreach.com

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