Service Levels and Response Times. 3.1 The Supplier will use its reasonable endeavours to deliver the following Response Times as set out in the table. Service Severity Service Hours Response Times Priority 1 Extended Waking Hours Within 30 minutes Priority 1 Outside Extended Waking Hours (where specified in the Order form) Within 60 minutes Priority 2 Extended Waking Hours Within 60 minutes Priority 3 or 4 Extended Waking Hours Within 60 minutes Priority 5 Extended Waking Hours Within 4 hours
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