Common use of Service Level Objective for Hosting Services Clause in Contracts

Service Level Objective for Hosting Services. PeopleGuru offers a service uptime guarantee for the Service of 99.9% of available time, calculated monthly. Available time does not include Service interruptions caused by: (a) planned downtime including, but not limited to, recurring and extended system maintenance and Service enhancements, upgrades, and updates; (b) emergency maintenance, and (c) any unavailability caused by circumstances beyond PeopleGuru’s reasonable control, as described in Section 11.4. If Customer believes PeopleGuru has failed to maintain this level of Service availability, Customer may contact PeopleGuru within 5 days of any unscheduled outage that exceeds 1 hour in duration and request a credit of up to 5% of the monthly Software Service fees for that unscheduled outage. In no case shall the outage credits in any given month exceed 100% of the monthly Software Service fees invoiced by PeopleGuru and the credits may be used only for payment of future invoices from PeopleGuru. Total Service uptime and unscheduled Service outage time shall be solely determined by PeopleGuru.

Service Level Objective for Hosting Services. PeopleGuru offers a service uptime guarantee for the Service of 99.999% of available time, calculated monthly. Available time does not include Service interruptions caused by: (a) planned downtime including, but not limited to, recurring and extended system maintenance and Service enhancements, upgrades, and updates; (b) emergency maintenance, and (c) any unavailability caused by circumstances beyond PeopleGuru’s reasonable control, as described in Section 11.4. If Customer Reseller believes PeopleGuru has failed to maintain this level of Service availability, Customer Reseller may contact PeopleGuru within 5 days of any unscheduled outage that exceeds 1 hour in duration and request a credit of up to 5% of the monthly Software Service fees for that unscheduled outage. In no case shall the outage credits in any given month exceed 100% of the monthly Software Service fees invoiced by PeopleGuru and the credits may be used only for payment of future invoices from PeopleGuru. Total Service uptime and unscheduled Service outage time shall be solely determined by PeopleGuru.

Service Level Objective for Hosting Services. PeopleGuru offers a service uptime guarantee for the Service of 99.999% of available time, calculated monthly. Available time does not include Service interruptions caused by: (a) planned downtime including, but not limited to, recurring and extended system maintenance and Service enhancements, upgrades, and updates; (b) emergency maintenance, and (c) any unavailability caused by circumstances beyond PeopleGuru’s reasonable control, as described in Section 11.4. If Customer believes PeopleGuru has failed to maintain this level of Service availability, Customer may contact PeopleGuru within 5 days of any unscheduled outage that exceeds 1 hour in duration and request a credit of up to 5% of the monthly Software Service fees for that unscheduled outage. In no case shall the outage credits in any given month exceed 100% of the monthly Software Service fees invoiced by PeopleGuru and the credits may be used only for payment of future invoices from PeopleGuru. Total Service uptime and unscheduled Service outage time shall be solely determined by PeopleGuru.