Common use of Server Availability Clause in Contracts

Server Availability. Server Availability shall consist of the following components that are provided as part of DYOPATH’s Services:  Virtual Servers provided on DYOPATH High Availability platform,  Storage provided on DYOPATH Storage Area Network (SAN) devices, and  Server primary services/applications which are provided by DYOPATH (e.g. Exchange) Client owned physical servers or other network connected devices co‐located in the DYOPATH cage are not included in this Service Level Category. DYOPATH only provides Infrastructure Availability for these devices. Server Availability including primary services (Metric 16) Server and primary services for the overall virtual data center available 99.5% of the time; excluding scheduled maintenance. Reported monthly. DYOPATH and the Client will jointly identify Critical Server and Critical Server clusters and availability will be reported and tracked accordingly. Critical Servers and related applications include, without limitation, the following (Others may be added from time to time in the form of a contract amendment):

Server Availability. Server Availability shall consist of the following components that are provided as part of DYOPATH’s Services:  • Virtual Servers provided on DYOPATH High Availability platform,  • Storage provided on DYOPATH Storage Area Network (SAN) devices, and  • Server primary services/applications which are provided by DYOPATH (e.g. Exchange) Client owned physical servers or other network connected devices co‐located co-located in the DYOPATH cage are not included in this Service Level Category. DYOPATH only provides Infrastructure Availability for these devices. Server Availability including primary services (Metric 16) Server and primary services for the overall virtual data center available 99.5% of the time; excluding scheduled maintenance. Reported monthly. DYOPATH and the Client will jointly identify Critical Server and Critical Server clusters and availability will be reported and tracked accordingly. Critical Servers and related applications include, without limitation, the following (Others may be added from time to time in the form of a contract amendment):