Application Server Availability Clause Samples

Application Server Availability. Summit Hosting is fully committed to providing quality service to all customers. Summit Hosting will use commercially reasonable efforts to have the Service, including the Website, available 24 hours per day, 7 days per week, excluding any scheduled maintenance as described below and unscheduled down time due to events beyond its control. Times noted below are approximate and may change (scheduled maintenance and unscheduled down time referred to as “Down Time”). Summit Hosting’s goal is to maintain a 99% monthly average of scheduled availability of its Servers. Server availability is defined as Customer’s ability to connect to Customer’s application and Customer Data through a web browser. Summit Hosting only monitors access to Customer’s Data on the Server designated for Customer.
View SourceView Similar (3)
Application Server Availability. Upon Customerʼs notice to the Company, if availability of any server for the month is below the guaranteed level, the Company will refund to Customer, according to the schedule below, a portion of the monthly fees charged for the month during which such loss of server availability occurred: Server availability 99.0% – 99.9%: 5% of monthly fee credited Server availability 98.0% – 98.9%: 10% of monthly fee credited Server availability 95.0% – 97.9%: 15% of monthly fee credited Server availability 90.0% – 94.9%: 25% of monthly fee credited Server availability 89.9% or below: 25% plus 2.5% for every 1% of lost availability To receive the refund, Customer must specifically request it during the month following the month for which the refund is requested. Customer must provide all dates and times of server unavailability along with Customerʼs account username. This information must be submitted to the Company Support Department. The Company will compare information provided by Customer to the server availability monitoring data that the Company maintains. A refund is issued if the unavailability warranting the refund is confirmed.
View SourceView Similar (2)
Application Server Availability. We strive for at least 99.5% Application Server Availability. Application Server Availability is defined as the ability to log-on and access the hosting server. We will not monitor availability of individual applications but will monitor the server availability as a whole. Denial of service attacks or other types of attacks or events directed toward Our network of servers resulting in or contributing to downtime are outside of Our control and are not part of the availability calculation.
View Source
Application Server Availability. Letsignit guarantees 99% monthly average scheduled availability of its Application Servers. To verify that the Servers are available Letsignit will ping application web service on the Server by retrieving HTTPS headers every 5 minutes with a 30-second threshold. If application service does not respond, the Server is considered non- operational and services are automatically restarted. If after the services are restarted and the application web service does not respond correctly the Server will be booted. After the Server is restarted and the application web service does not respond correctly, and if rebooting the Server does not solve the problem, the Server is removed from the load balancer and is escalated to the support center of Letsignit. Downtime of fewer than 5 minutes in duration is not recorded. Letsignit calculates Server uptime based on this type of Server monitoring.
View Source

Related to Application Server Availability

  • DNS name server availability Refers to the ability of a public-­‐DNS registered “IP address” of a particular name server listed as authoritative for a domain name, to answer DNS queries from an Internet user. All the public DNS-­‐registered “IP address” of all name servers of the domain name being monitored shall be tested individually. If 51% or more of the DNS testing probes get undefined/unanswered results from “DNS tests” to a name server “IP address” during a given time, the name server “IP address” will be considered unavailable.

  • System Availability Although we will try to provide continuous access to the Service, we cannot and do not guarantee that the Service will be available 100% of the time and will not be liable in the event Service is unavailable. Actual service or network performance is dependent on a variety of factors outside of our control. If you notify us within twenty-four (24) hours and we confirm an outage consisting of a period of two (2) hours in any calendar month, and not due to any service, act, or omission of you, a third party, your applications, equipment or facilities, or reasons outside of our control, you shall be eligible for a service credit. A service credit shall be computed as a pro-rated charge for one day of the regular monthly fees for the Service in the next monthly statement. Intermittent service outages for periods of less than two (2) hours are not considered service outages. Outages caused by routine scheduled maintenance are also not considered an outage. You shall receive advance notice no less than forty-eight (48) hours in advance of our scheduled maintenance. Scheduled maintenance will be performed between 12:00 a.m. and 6:00 a.m. CST.

  • EPP service availability Refers to the ability of the TLD EPP servers as a group, to respond to commands from the Registry accredited Registrars, who already have credentials to the servers. The response shall include appropriate data from the Registry System. An EPP command with “EPP command RTT” 5 times higher than the corresponding SLR will be considered as unanswered. If 51% or more of the EPP testing probes see the EPP service as unavailable during a given time, the EPP service will be considered unavailable.

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

  • DNS service availability Refers to the ability of the group of listed-­‐as-­‐authoritative name servers of a particular domain name (e.g., a TLD), to answer DNS queries from DNS probes. For the service to be considered available at a particular moment, at least, two of the delegated name servers registered in the DNS must have successful results from “DNS tests” to each of their public-­‐DNS registered “IP addresses” to which the name server resolves. If 51% or more of the DNS testing probes see the service as unavailable during a given time, the DNS service will be considered unavailable.