Common use of RMA Clause in Contracts

RMA. StorageTek and its Subsidiaries may obtain a replacement Co-branded Product by contacting a customer service representative of SSI or of its Subsidiaries to request a RMA number and providing either the service ticket number when the problem has already been escalated to SSI Level 3 Support or the following information: (a) the serial number of the subsystem from which the failed Co-branded Product originated; (b) a brief, written description of the failure, such description to include how the failure was discovered, where the failure was discovered, and what action was taken by StorageTek, its Subsidiaries or Distributors and/or a third-party service organization to remedy the situation; and (c) the location where the replacement Co-branded Product is to be shipped. StorageTek and its Subsidiaries should also indicate whether a failure analysis is requested. SSI or its Subsidiaries will issue a RMA number as soon as reasonably practicable but not later than the next business day of receiving the request.