Common use of Return Procedures Clause in Contracts

Return Procedures. Products are non-returnable except as provided in this Section 9. Prior to any return by End User of any Product, End User shall obtain a return material authorization (“RMA”) from Cleversafe. End User shall return the Product with the RMA form to Cleversafe’s designated repair facility, freight prepaid within ten (10) days of receipt of the RMA, with a written statement describing the Defect. Cleversafe shall only be obligated under its warranty for Products with Defects that are reproducible by Cleversafe or Cleversafe’s designee’s in its own execution environment. Cleversafe will be responsible for all return shipping costs of repaired or replacement units to End User; provided, however, that Cleversafe may refuse any Product not accompanied by an RMA and such refused shipments will be returned to End User freight collect. Replacement Products will be warranted for the remaining warranty period of the original Product. If Cleversafe or Cleversafe’s designee determines that the Products are not defective within the terms of the warranty, End User will pay Cleversafe all costs of handling, inspection and repair at Cleversafe’s or Cleversafe’s designee’s then current charges. End User agrees that parts utilized in warranty services may be remanufactured and/or refurbished. Repaired or replaced hardware portions of the Products will be warranted for the longer of 90 days or the balance of the original warranty period. Repaired or replaced software portions of the Products will be warranted for the longer of 30 days or the balance of the original warranty period.