Common use of Return Procedures Clause in Contracts

Return Procedures. I- Dealer must obtain a written Return Authorization (“RA”) number from Company in order to return any Equipment or Prepay Products. Returns will be accepted or rejected in Company’s sole discretion. I-Dealer may obtain an RA by faxing a fully completed return authorization request form to Company’s National Order Management Desk. After Company’s receipt of any Equipment or Prepay Products, Company will notify I-Dealer of any discrepancies between the items stated on the I-Dealer’s packing slip and actual Equipment or Prepay Products received. In the case of Equipment returned to Company with accessories or components missing, the Equipment will be returned to I-Dealer at I-Dealer’s expense and credit will not be issued. Unless otherwise reported to I-Dealer, credit shall be issued by Company to I-Dealer at the previously invoiced I-Dealer price, or Company shall ship replacement Equipment or Prepay Product within [***] business days of the date of receipt of Dealer’s returns to Company. A single credit memo shall be issued by Company for each return shipment, irrespective of the Equipment or Prepay Product returned. Company will not break a single return shipment into multiple credit memos. WHEN I-DEALER’S MANUFACTURER-AUTHORIZED WARRANTY SERVICE CENTERS ARE INVOLVED, I-DEALER SHALL SEND AND PROCESS ALL EQUIPMENT WARRANTY CLAIMS THROUGH THE MANUFACTURER (AND PURSUANT TO THE MANUFACTURER’S WARRANTY TERMS) AND NOT THROUGH COMPANY.