Common use of Return Procedures Clause in Contracts

Return Procedures. Reasonable attempts by Philips 1st Level Application Support (Response Centers) to determine failure mode(s) of the Portal Measurement Products is assumed. This information will be transferred to Diametrics prior to any Portal Measurement Products being returned from the field. This will provide initial information to assist in the investigation of the failed Portal Measurement Product. Upon receipt of a failed Portal Measurement Module, the unit will go through the standard repair process, which includes the known repair (if applicable) and then 1 cycle of Treadmill testing (roughly equivalent to 6 hour "burn-in"), and the subsequent quality tests. If the failure mechanism cannot be identified the unit will undergo the quality (diagnostic) tests, the repair pursued and then a full retest of the Portal Measurement Module (including Treadmill and the quality tests). If the fault cannot be re-created internally, and it passes all testing requirements the unit will be sent back out as acceptable (and documented as no fault found ("NFF") on the DHR). Diametrics will follow the Supplier Corrective Action Report ("SCAR") process or Distributor Action Request ("DAR") process to notify Philips if there is are multiple failures of any one component of any of the Philips engineered components. Diametrics, likewise will also pursue a Corrective Action Report ("CAR") if there are multiple failures of any one component of any Diametrics engineered components. Philips will be notified at the time of the CAR initiation.

Return Procedures. Reasonable attempts by Philips 1st Level Application Support (Response Centers) to determine failure mode(s) of the Portal Measurement Products is assumed. This information will be transferred to Diametrics prior to any Portal Measurement Products being returned from the field. This will provide initial information to assist in the investigation of the failed Portal Measurement Product. Upon receipt of a failed Portal Measurement Module, the unit will go through the standard repair process, which includes the known repair (if applicable) and then 1 cycle of Treadmill testing (roughly equivalent to 6 hour "burn-in"), and the subsequent quality tests. If the failure mechanism cannot be identified the unit will undergo the quality (diagnostic) tests, the repair pursued and then a full retest of the Portal Measurement Module (including Treadmill and the quality tests). If the fault cannot be re-created internally, and it passes all testing requirements the unit will be sent back out as acceptable (and documented as no fault found ("NFF") on the DHR). Diametrics will follow the Supplier Corrective Action Report ("SCAR") process or Distributor Action Request ("DAR") process to notify Philips if there is are multiple failures of any one component of any of the Philips engineered components. Diametrics, likewise will also pursue a Corrective Action Report ("CAR") if there are multiple failures of any one component of any Diametrics engineered components. Philips will be notified at the time of the CAR initiation.engineered