Common use of Retail Centers Clause in Contracts

Retail Centers. Members may also visit or call our Capital Blue retail store locations at 1-800-505-BLUE, on the web at xxxxxxxxxxxxxxxx.xxx or in person at: The Promenade Shops at Saucon Valley 0000 Xxxxxx Xxxxxx Xxxxxxx Xxxxxx Xxxxxx, XX 00000 Store hours: Monday through Saturday 10:00 am to 7:00 pm or Hampden Marketplace 0000 Xxxxxxxxxxx Xxx Xxxxx, XX 00000 Store hours: Monday through Saturday 10:00 am to 8:00 pm Language Assistance Keystone offers language assistance for individuals with limited English proficiency. Language assistance includes interpreting services provided directly in the individual’s preferred language and document translation services available upon request. Language assistance is also available to disabled individuals. Information in Braille, large print or other alternate formats are available upon request at no charge. To access these services, Members can simply call Keystone’s Customer Service Department at the telephone numbers listed above. MEMBER IDENTIFICATION (ID) CARD The member’s identification card is the key to accessing the benefits provided under this coverage with Keystone. Members should show their card and any other identification cards they may have evidencing other coverage each time they seek medical services. ID cards assist providers in submitting claims to the proper location for processing and payment. The following is important information about the ID card: Suitcase Symbol: Keystone provides coverage for benefits through BlueCross and BlueShield affiliated providers when Members are traveling outside Keystone Health Plan Central’s Approved Service Area. This program is called the national BlueCard® Program. Because Keystone participates in this program, the suitcase symbol is on the front of the Keystone ID card. The suitcase symbol means that Keystone Members have access to a national network of providers for urgent care services whenever they travel outside of the Keystone’s Approved Service Area. It also gives providers a better understanding of how to submit urgent care claims. Keystone's participation in the BlueCard Program should result in more timely payment of out-of-area claims. A provider locator telephone number is on the back of the ID card. Laboratory Services: Keystone uses several outpatient laboratories. The Member’s ID card includes a field titled “lab” that designates which laboratory is aligned with the Member’s PCP. Members should give this lab indicator information to all providers to assist them in correctly routing laboratory services.

Retail Centers. Members may also visit or call our Capital Blue retail store locations at 1-800-505-BLUE, on the web at xxxxxxxxxxxxxxxx.xxx or in person at: The Promenade Shops at Saucon Valley 0000 Xxxxxx Xxxxxx Xxxxxxx Xxxxxx Xxxxxx, XX 00000 Store hours: Monday through Saturday 10:00 am to 7:00 pm or Hampden Marketplace 0000 Xxxxxxxxxxx Xxx Xxxxx, XX 00000 Store hours: Monday through Saturday 10:00 am to 8:00 pm Language Assistance Keystone offers language assistance for individuals with limited English proficiency. Language assistance includes interpreting services provided directly in the individual’s preferred language and document translation services available upon request. Language assistance is also available to disabled individualsindividual. Information in Braille, large print or other alternate formats are available upon request at no charge. To access these services, Members can simply call Keystone’s Customer Service Department at the telephone numbers listed above. MEMBER IDENTIFICATION (ID) CARD The member’s identification card is the key to accessing the benefits provided under this coverage with Keystone. Members should show their card and any other identification cards they may have evidencing other coverage each time they seek medical services. ID cards assist providers in submitting claims to the proper location for processing and payment. The following is important information about the ID card: Suitcase Symbol: Keystone provides coverage for benefits through BlueCross and BlueShield affiliated providers when Members are traveling outside Keystone Health Plan Central’s Approved Service Area. This program is called the national BlueCard® Program. Because Keystone participates in this program, the suitcase symbol is on the front of the Keystone ID card. The suitcase symbol means that Keystone Members have access to a national network of providers for urgent care services whenever they travel outside of the Keystone’s Approved Service Area. It also gives providers a better understanding of how to submit urgent care claims. KeystoneXxxxxxxx's participation in the BlueCard Program should result in more timely payment of out-of-area claims. A provider locator telephone number is on the back of the ID card. Laboratory Services: Keystone uses several outpatient laboratories. The Member’s ID card includes a field titled “lab” that designates which laboratory is aligned with the Member’s PCP. Members should give this lab indicator information to all providers to assist them in correctly routing laboratory services.