Common use of Response Time Requirements Clause in Contracts

Response Time Requirements. Minimum compliance is achieved when 90% or more of responses for Code 3 Calls and Code 2 Calls meet the specified Response Time requirements. To be in compliance for Code 3 Calls, Contractor must be able to place an Ambulance on the scene of each presumptively life-threatening emergency within nine (9) minutes for not less than 90% of all Code 3 Calls. To be in compliance for Code 2 Calls, Contractor must be able to place an Ambulance on the scene of each non-life threatening emergency within fifteen (15) minutes for not less than 90% of all Code 2 Calls. Priority Maximum Allowable Response Time Definition Code 3 Calls (First Priority) 9:00 minutes Life Threatening Emergencies Code 2 Calls (Secondary Priority) 15:00 minutes Non Life Threatening Emergencies Response priorities are defined according to a priority dispatch protocol approved by the Fire Chief, including Response Times as defined by Arizona Statutes, Rules and the Arizona Department of Health Services and Response Times as defined by AAC R9-25-901.35 and as identified by PFDRDC protocols. Currently all dispatches of Ambulances are Code 3 Calls or Code 2 Calls. The City may adopt additional priorities and associated Response Times as circumstances require. Contractor shall furnish written explanation for each Code 3 response that exceeds nine (9) minutes and each Code 2 response that exceeds fifteen (15) minutes.