Requesting Services. Requests for adding MDM server and enrollment of Apple devices will be processed within 4 business days upon delivery of this information. When an IT Unit requests their MDM server to be added to DEP, they must provide the following: • IT Unit’s name requesting to be added to DEP. • Public Server Key of IT Unit’s MDM Server. When an IT unit requests their Apple devices to be assigned an MDM server via DEP, they must provide the following: • Serial number of individual devices or Apple order number for group of devices. • MDM server they wish the devices to be directed to. When an IT unit requests access to PSU’s VPP program, they must provide the following: • IT Unit’s Department Apple ID
Requesting Services. (a) The Actuary shall perform Fixed Fee Services without any further request or action by the Commission.
Requesting Services. I will schedule an appointment with a DSP&S counselor to review my service needs in advance of the semester I am enrolled in classes. All requests will be reviewed and approved by the DSP&S Coordinator.
Requesting Services. When requesting Services from FireEye under this Agreement, Customer should have the following useful information available to provide to FireEye, if requested: (i) detailed problem description, including operating system (“OS”) version, Product model and serial number(s), of the affected Product, and a detailed description of the troubleshooting that has already been done to try to resolve the problem; (ii) detailed system log files; (iii) configuration and login details to allow FireEye access as needed to the Products via the Internet for the purpose of providing support services and permissions needed in order for FireEye to conduct such remote access; (iv) a detailed description of changes to the environment; and (v) Customer’s unique ID, Account ID, the serial number(s) of the Product(s) covered by this Agreement or other unique customer identifier as assigned to Customer by FireEye. Customer acknowledges and agrees that failure to have any or all information or access available as needed by FireEye in order to provide the Services may result in delays in FireEye’s response, may hinder FireEye’s ability to perform the Services and/or may cause incorrect Support Program fulfillment. FireEye will not be responsible for any such delays and inability to perform due to causes not due to FireEye.
Requesting Services. Users can contact ITS through the following methods: • Online: xxxxx://xxxxxxxx.xxxx.xxx o This is the recommended method for requesting assistance unless the issues requires immediate response or a password reset. The online Team Dynamix ticketing system allows for users to log in using their MyPace credentials and is accessible 24 hrs/day and 7 days a week. Requests are accessible to any technician in the appropriate area who are available to assist (instead of just one individual), and users can keep track of their ticket’s progress directly on the help desk website. Requests made using the online ticketing system will be processed during normal hours of business for each department’s respective business hours. • Email: xxxxxxxxxxxx@xxxx.xxx o Email requests will be processed during regular business hours. Using the online ticketing system at xxxxx://xxxxxxxx.xxxx.xxx is recommended over email. While both methods feed into the same ticketing system, logging into the Team Dynamix ticketing system allows users to better specify the category and ensure the ticket gets placed in the appropriate group without having to be manually moved. • Phone: (000) 000-0000 or (000) 000-0000 (Toll free) o Phone service is available through the ITS Help Desk during normal hours of operation. Messages left during off hours will be processed the next business day. Due to security identity verification requirements, password resets can only be processed over the phone or in‐person • In-Person: o In-person services is available through the Walk-in Center in the Computer Resource Center and Tech Zone ▪ Pleasantville: Xxxxxxx Xxxx – 2nd Floor, Computer Resource Center ▪ New York: One Pace Plaza, W202, Tech Zone 06. Hours of Operation Standard Desktop Support is provided Monday through Friday from 9:00AM – 5:00PM during normal business days. Exceptions or changes will be noted on the ITS website.
Requesting Services. Service requests should be directed to XXX
Requesting Services. In order to facilitate the provision by NI of the Services under this Agreement, Customer must follow the steps outlined in the Process for Requesting Services, to be provided after purchase of Services by your local NI branch office/Affiliate or the NI branch/Affiliate processing Customer order for Services.
Requesting Services. The process for lodging service requests is outlined in the Client Handbook, a copy of which will be emailed to You after signing this Agreement. Our Guaranteed Response Times only apply if the appropriate channels and procedures set forth in the Handbook are followed. When requesting a service, You acknowledge that You are solely responsible for the completeness and accuracy of all information provided to Us. Each Ticket, Quote, Service Request and/or Service Order is subject to and incorporates the provisions of this Agreement. Approval of Quotes and Service Orders. All Quotes and Service Orders are subject to availability and acceptance. Service Orders will be deemed accepted by Us once We either perform the work (such as where the task is included within the scope of a Managed Service Plan) or when We provide You with a confirmation stating a) the term or estimated duration of the Service; b) the pricing, if applicable, including any monthly recurring charges as well as any non-recurring charges such as software, equipment and other costs or expenses payable in addition to Our rates; and c) any additional terms applicable to the Service Order. The Service Order will be deemed accepted by You when a) if the Service is included in a Managed Service Plan or if the reasonable estimated duration of the Service is less than ten (10) hours, when the request for the Service is placed; or b) if the Service is not included within the scope of a Managed Service Plan or the Service is expected to exceed ten (10) hours in duration, once Your duly appointed representative indicates their approval and consent to the Service and the estimated pricing provided by Us.
Requesting Services. In order to facilitate the provision by NI of the Services under this Agreement, Customer must follow the steps outlined in the Process for Requesting Services (Appendix A).
Requesting Services. Students requesting use of a disability services provider must first complete a Xxxxxxx College Application for 504/ADA Accommodations in the first semester in which they are requesting accommodations. In subsequent semesters, students will complete a renewal request form prior to the start of the semester at their initiation. Forms are submitted to Disability Support Services (DSS), located in room 623. Students seeking a contracted disability service provider musts also fill out and sign an “Agreement for Using Contracted Services Form” (see attached) each semester in which a contracted disability service provider is requested. Changes to Class Schedules: Students are responsible for notifying the Disability Support Services (DSS) office representative if there are any changes to their class schedules. These changes could include adding or dropping a class, altering class meeting times, or moving to different classroom locations. Failure to notify the DSS office representative could result in a delay in services. No Show Policies:
