Common use of Queries Clause in Contracts

Queries. a) If you have any queries about your monthly statement, please contact us immediately. You are responsible for confirming the correctness of each monthly statement. You agree that you will try to notify us of any billing discrepancy within ten (10) business days of receipt of your monthly statement. We will take reasonable steps to assist you by providing information in relation to Charges appearing in the monthly statement. After such period of ten (10) business days, you may still question any Charges incorrectly appearing on your monthly statement within sixty (60) days from the date you received the monthly statement provided that you can prove to our satisfaction that such Charges are incorrect. If a Charge is incurred in respect of your Account without the presentation of a Card and verification of the relevant Corporate Cardmember’s signature: i. but you notify us that neither you nor a Corporate Cardmember incurred such Charge, we will cancel such charge, or if payment has already been made, we will ▇▇▇▇▇▇▇▇ your Account unless we can prove that it arose as a result of you or a Corporate Cardmember’s actions, or ii. you or the relevant Corporate Cardmember cancels an order to purchase goods or services by informing the relevant Service Establishment and us of your intention within forty five (45) days of making such order or within thirty (30) days of the date agreed in writing for the delivery of goods or the provision of such services, we will cancel such Charge if you can establish by providing supporting evidence that the provider of the goods or services has not performed its obligations in accordance with the contract. If a ▇▇▇▇▇▇▇▇ to your Account is required, it will be made within thirty (30) days of you informing us or within sixty (60) days if the Charge is incurred offshore. b) Unless required by law, we are not responsible for any defects or complaints concerning any goods or services charged to a Corporate Card. In all circumstances, you must pay us the full amounts shown on the monthly statement. Any dispute should be settled directly with the Service Establishment concerned. c) We accept no responsibility for the failure of a Service Establishment to accept a Corporate Card, for any loss or damages arising from the manner of acceptance of the Corporate Card or any other problems you or the Corporate Cardmember may have with such firms.

Queries. a) If you have any queries about your monthly statement, please contact us immediately. You are responsible for confirming the correctness of each monthly statement. You agree that you will try to notify us of any billing discrepancy within ten (10) business days of receipt of your monthly statement. We will take reasonable steps to assist you by providing information in relation to Charges appearing in the monthly statement. After such period of ten (10) business days, you may still question any Charges incorrectly appearing on your monthly statement within sixty (60) days from the date you received the monthly statement provided that you can prove to our satisfaction that such Charges are incorrect. If a Charge is incurred in respect of your Account without the presentation of a Card and verification of the relevant Corporate Cardmember’s signature: i. but you notify us that neither you nor a Corporate Cardmember incurred such Charge, we will cancel such charge, or if payment has already been made, we will ▇▇▇▇▇▇▇▇ recredit your Account unless we can prove that it arose as a result of you or a Corporate Cardmember’s actions, or ii. you or the relevant Corporate Cardmember cancels an order to purchase goods or services by informing the relevant Service Establishment and us of your intention within forty five (45) days of making such order or within thirty (30) days of the date agreed in writing for the delivery of goods or the provision of such services, we will cancel such Charge if you can establish by providing supporting evidence that the provider of the goods or services has not performed its obligations in accordance with the contract. If a ▇▇▇▇▇▇▇▇ recredit to your Account is required, it will be made within thirty (30) days of you informing us or within sixty (60) days if the Charge is incurred offshore. b) Unless required by law, we are not responsible for any defects or complaints concerning any goods or services charged to a Corporate Card. In all circumstances, you must pay us the full amounts shown on the monthly statement. Any dispute should be settled directly with the Service Establishment concerned. c) We accept no responsibility for the failure of a Service Establishment to accept a Corporate Card, for any loss or damages arising from the manner of acceptance of the Corporate Card or any other problems you or the Corporate Cardmember may have with such firms.