Common use of PTV’s Regional Support Centers and Service Hours Clause in Contracts

PTV’s Regional Support Centers and Service Hours. ‌ PTV’s Helpdesk will process the tickets by mobilizing resources located in various geographical areas (“Regional Support Centers”) during the Service Hours applicable to the concerned Regional Support Center. The Service Hours usually amount to 40 hours a week during weekdays (excluding national or provincial holidays). The exact Service Hours applicable to each Regional Support Center will be notified by PTV from time to time and may be revised at PTV’s discretion. PTV will assign a specific Regional Support Center to the Customer with consideration of geographical, technical and linguistic parameters. Product Tickets reported outside of the Service Hours shall be handled from the beginning of the following applicable Service Hour. If an error cannot be processed and resolved during a particular Service Hours session, its processing shall be suspended at the end of the session and shall resume at the beginning of the following Service Hour session.

PTV’s Regional Support Centers and Service Hours. ‌ PTV’s Helpdesk will process the tickets by mobilizing resources located in various geographical geo- graphical areas (“Regional Support Centers”) during the Service Hours applicable to the concerned Regional Support Center. The Service Hours usually amount to 40 hours a week during weekdays (excluding national or provincial holidays). The exact Service Hours applicable ap- plicable to each Regional Support Center will be notified by PTV from time to time and may be revised at PTV’s discretion. PTV will assign a specific Regional Support Center to the Customer with consideration of geographical, technical and linguistic parameters. Product Tickets reported outside of the Service Hours shall be handled from the beginning of the following applicable Service Hour. If an error cannot be processed and resolved during a particular Service Hours session, its processing shall be suspended at the end of the session and shall resume at the beginning of the following Service Hour session.

PTV’s Regional Support Centers and Service Hours. ‌ PTV’s Helpdesk will process the tickets by mobilizing resources located in various geographical areas (“Regional Support Centers”) during the Service Hours applicable to the concerned Regional Support Center. The Service Hours usually amount to 40 hours a week during weekdays (excluding national or provincial holidays). The exact Service Hours applicable to each Regional Support Center will be notified by PTV from time to time and may be revised at PTV’s discretion. PTV will assign a specific Regional Support Center to the Customer with consideration of geographical, technical and linguistic parameters. Product Tickets reported outside of the Service Hours shall be handled from the beginning of the following applicable Service Hour. If an error cannot be processed and resolved during a particular Service Hours session, its processing shall be suspended at the end of the session and shall resume at the beginning of the following Service Hour session.