Common use of Problem Resolution Clause in Contracts

Problem Resolution. Problem escalation shall be handled using the Contractor’s resolution process. The Contractor shall provide a copy of the Contractor’s most recent problem resolution process. In the event that the Contractor amends the problem resolution process, notification shall be sent to the State Account Manager and an electronic copy provided to the State. The State Contract Manager has the authority to contact the Contractor’s Account Manager directly for problem resolution if it is determined that the problem requires action from the Contractor that is swift and appropriate. A member of the Contractor’s Account Team shall arrive onsite at the Indiana Government Center in Indianapolis within 2 business days, if necessary.

Problem Resolution. Problem escalation shall be handled using the Contractor’s resolution processprocess as provided in the Technical proposal of RFP # 19-087 (see Exhibit I). The Contractor shall provide a copy of the Contractor’s most recent problem resolution process. In the event that the Contractor amends the problem resolution process, notification shall be sent to the IDOA State Account Contract Manager and an electronic copy provided to the State. The IDOA State Contract Manager has the authority to contact the Contractor’s Account Manager directly for problem resolution if it is determined that the problem requires action from the Contractor that is swift and appropriate. A member Members of the Contractor’s Account Team shall arrive onsite at the Indiana Government Center in Indianapolis within 2 by the next business daysday, if necessary.

Problem Resolution. Problem escalation shall be handled using the Contractor’s resolution processprocess as provided in the Technical proposal of RFP # 19-087 (see Exhibit H). The Contractor shall provide a copy of the Contractor’s most recent problem resolution process. In the event that the Contractor amends the problem resolution process, notification shall be sent to the IDOA State Account Contract Manager and an electronic copy provided to the State. The IDOA State Contract Manager has the authority to contact the Contractor’s Account Manager directly for problem resolution if it is determined that the problem requires action from the Contractor that is swift and appropriate. A member Members of the Contractor’s Account Team shall arrive onsite at the Indiana Government Center in Indianapolis within 2 by the next business daysday, if necessary.

Problem Resolution. Problem escalation shall be handled using the Contractor’s resolution processprocess as provided in the Technical proposal of RFP #19-037 (see Exhibit K). The Contractor shall provide a copy of the Contractor’s most recent problem resolution process. In the event that the Contractor amends the problem resolution process, notification shall be sent to the State Account Manager and an electronic copy provided to the State. The State Contract Manager has the authority to contact the Contractor’s Account Manager directly for problem resolution if it is determined that the problem requires action from the Contractor that is swift and appropriate. A member Members of the Contractor’s Account Team shall arrive onsite at the Indiana Government Center in Indianapolis within 2 by the next business daysday, if necessary.