Premium Service. Premium service is designed with a dedicated protection path that is physically diverse end-to-end for highest availability performance. The following table shows the characteristics that are different to Standard; please also see Schedule 2 for details of the service level agreements. -------------------------------------------------------------------------------- Characteristics Standard -------------------------------------------------------------------------------- Availability Target: ## MATERIAL OMITTED AND SEPARATELY FILED UNDER A REQUEST FOR CONFIDENTIAL TREATMENT ## Guarantee: ## MATERIAL OMITTED AND SEPARATELY FILED UNDER A REQUEST FOR CONFIDENTIAL TREATMENT ## Restoration mechanism ## MATERIAL OMITTED AND SEPARATELY FILED (fiber outage) UNDER A REQUEST FOR CONFIDENTIAL TREATMENT ## automatic switch Diversity ## MATERIAL OMITTED AND SEPARATELY FILED UNDER A REQUEST FOR CONFIDENTIAL TREATMENT ## end-to-end physically diverse paths Guaranteed SLA Yes (see SLA for details) -------------------------------------------------------------------------------- PART II Service Level Agreement
Appears in 2 contracts
Sources: Fibre Agreement (Hermes Europe Railtel B V), Fibre Agreement (Hermes Europe Railtel B V)