Premium Service Clause Samples
The Premium Service clause defines the terms and conditions under which a higher tier or enhanced level of service is provided to a customer, typically in exchange for an additional fee. This clause may outline the specific features, support levels, response times, or exclusive benefits that distinguish the premium service from standard offerings. Its core practical function is to clearly delineate the scope and obligations associated with premium services, ensuring both parties understand the added value and the corresponding costs, thereby preventing misunderstandings and disputes over service expectations.
POPULAR SAMPLE Copied 1 times
Premium Service. Premium service is designed with a dedicated protection path that is physically diverse end-to-end for highest availability performance. The following table shows the characteristics that are different to Standard; please also see Schedule 2 for details of the service level agreements. -------------------------------------------------------------------------------- Characteristics Standard -------------------------------------------------------------------------------- Availability Target: ## MATERIAL OMITTED AND SEPARATELY FILED UNDER A REQUEST FOR CONFIDENTIAL TREATMENT ## Guarantee: ## MATERIAL OMITTED AND SEPARATELY FILED UNDER A REQUEST FOR CONFIDENTIAL TREATMENT ## Restoration mechanism ## MATERIAL OMITTED AND SEPARATELY FILED (fiber outage) UNDER A REQUEST FOR CONFIDENTIAL TREATMENT ## automatic switch Diversity ## MATERIAL OMITTED AND SEPARATELY FILED UNDER A REQUEST FOR CONFIDENTIAL TREATMENT ## end-to-end physically diverse paths Guaranteed SLA Yes (see SLA for details) --------------------------------------------------------------------------------
PART II Service Level Agreement
Premium Service. The Premium Service shall include the features of the Base Service (as applicable) with the additional functionality as set out in Exhibit B. The [**] for Premium Service will consist of [**] which may range from [**] to [**], plus a [**], based on the services selected by the user. Actual pricing will be determined by Magic to maximize Premium Service revenue, after consultation with Excite. Magic may choose to offer some portion of the Premium Service [**] in order to increase the rate at which Excite Subscribers upgrade to the Premium Service. Magic will be responsible for billing (using the Excite name in a format agreed to by Excite), collection, and reporting from users of all charges for the Premium Service. [**] CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.
Premium Service. Software maintenance support services will be provided to the Customer during the hours of 8:00 a.m. to 5:00 p.m. Eastern Central Time, Monday through Friday, excluding ISD-observed holidays. Software maintenance support services will include and be limited to the following for all software products listed on the Quote/Contract: Unlimited support via Customer Response System (standard business hours) Twenty-four-hour-per-day/seven-days-per-week access to Solution Knowledge Base, an on-line self-help tool. The ability to perform Web queries, submit updates, and obtain status of service requests 24 hours per day, 7 days per week. Information on software fixes, upgrades, and new releases and how to obtain them.
Premium Service. (a) There is no set-up fee or management fee. The Landlord agrees to let the Property to the Agent when the Agent has found suitable prospective occupiers, and instead of set-up and management Fees, the Agent is entitled to keep the difference between the rent reserved by the Lease and the rent payable by the occupiers.
(b) If the Agent finds occupiers for the Property and the Landlord does not enter into a Lease the Landlord will pay the Agent the Managed Service set-up fee (see clause 3.1.2(c)).
Premium Service. If the Landlord has selected the Premium Service, the Agent agrees to perform the marketing services set out in clause 6.
Premium Service. Premium service is an upgrade service option for Subscribers desiring such level of service. If a Subscriber selects Premium Service, the Contractor will provide back-door pickup and/or pickup down a long, remote private driveway. In these instances, the Subscriber will be assessed an additional monthly fee as proposed in the cost proposal section of the RFP.
Premium Service. Provide connectivity to engagement sites and external See enterprises. Engagement Site Services section. Service Not Provided: . Provide service for additional IPX, DECNet and AppleTalk applications -------------------------------------------------------------------------------- SUPPORT SERVICES -------------------------------------------------------------------------------- Distributed Support Services The distributed support service is provided for a standard suite of desktop tools and includes US IT Service Center walk-up window assistance and dispatched deskside assistance. These services include all second level support escalations from the first level help desk. It also includes general support services associated with the delivery, deployment, management, deskside support and administration of the standard suite of desktop tools for PwC staff. Typical delivery of these services involves the problem diagnosis, resolution determination and implementation of the solution for desktop and infrastructure issues.
Premium Service. ($195) (Basic – Premium)
Premium Service. 5.1 Subscription Fees. PURPOSE, may, now or in the future, offer premium services through the Service (the “Premium Services”). PURPOSE may charge subscription fees for the use of such Premium Services. Your additional consent and agreement to the Premium Services will be required prior to us providing and you using the Premium Services. If you decide to use any Premium Services, you agree to pay to PURPOSE all related subscription fees, including in each case any applicable taxes (the “Premium Services Fees”).
Premium Service. Perform PC hardware or software upgrades outside of the normal asset management turnover and planned software migration schedule . Provide off-site problem assessment at client engagements, except in situations where the on-site customer population justifies such; These situations may be subject to a request for a client charge code for time and travel A flat expenses; fee will be charged based on per hour time rounded up to the nearest hour including travel time from the nearest office. . Provide support for hoteling applications operated by customer (US IT will assist on a time available basis and will serve as backup if possible) . Upgrade PC operating system as requested by customer to be compatible with their clients' systems . Install non-standard equipment . Install non-standard software for which there is no approved ESD When script. exceptions are negotiated, the ongoing management of or legal responsibility for software licensing is not included . Provide long-term data file archiving, request and maintenance services on customer PCs . Perform data transfer services, outside the process of updating or exchanging a user-assigned PC . Perform data recovery services for PCs . Perform PDA support . Provide video conferencing support Service Not Offered: . Printer hardware maintenance outside of print queue administration and connectivity troubleshooting. This is provided by Office Services. . Provide support for non-PwC PC equipment at employees' homes . Provide support for high-speed internet connections at employees' homes (e.g., cable or DSL modem) -------------------------------------------------------------------------------- Education Services Education Services develops and delivers 24x7 e-learning and on-demand learning resources. Analysis, content and context development comprise these services. Premium Service: . Consult and develop e-learning or self-service learning resources for Buyer- -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- specific applications or requirements . Create interactive online and computer-based training (CBT) courses for firmwide and Buyer-specific applications using HTML, FLASH, JavaScript, Authorware, Dreamweaver and RoboHELP . Author, develop and manage the Technology Education Web portal using Dreamweaver, FLASH, Fireworks and other third-party assessment applications . Deliver technology education f...