Penalties for Non-compliance to Service Level Agreement. Where the Service Provider fails to deliver the Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed as per SLA requirements.
Appears in 1 contract
Samples: Master Agreement
Penalties for Non-compliance to Service Level Agreement. Where the Service Provider fails to deliver the Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed as per SLA requirements.at 10% of the Purchase order amount
Appears in 1 contract
Samples: Draft Master Agreement
Penalties for Non-compliance to Service Level Agreement. Where the Service Provider fails to deliver the Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed as per SLA requirementsat 10% due at each quarter for each week of delay in submitting the final indices report.
Appears in 1 contract
Samples: Master Agreement
Penalties for Non-compliance to Service Level Agreement. Where the Service Provider fails to deliver the Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed at, as per SLA requirements.Annexure E.
Appears in 1 contract
Samples: Master Agreement
Penalties for Non-compliance to Service Level Agreement. Where the Service Provider fails to deliver the Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed as per SLA requirementsat 10% of the contract value.
Appears in 1 contract
Samples: Master Agreement
Penalties for Non-compliance to Service Level Agreement. Where the Service Provider fails to deliver the Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed as per SLA requirements.the Service level agreement, annexure J.
Appears in 1 contract
Samples: Master Agreement
Penalties for Non-compliance to Service Level Agreement. Where the Service Provider fails to deliver the Services within the agreed and accepted milestone timelines and provided that the cause of the delay was not due to a fault of Transnet, penalties shall be imposed as per SLA requirementsat up to ten percen (10%) of the contract value.
Appears in 1 contract
Samples: Master Agreement