Common use of Payment/Billing Clause in Contracts

Payment/Billing. a. The connection fee is payable when you apply for the Service(s) and is not refundable unless you notify us that you wish to cancel your application during the cooling-off period, and we have received back (undamaged) the router we have sent you. On the date that your Service is connected ('Start Date'), the monthly fixed charges for a period of one month (charged by us and payable by you monthly in advance) will be billed by us, and payment will be collected using the payment card details you have provided. One month from of your Start Date, and monthly thereafter, we will bill you the monthly fixed charges for the following month and in arrears for any call charges (or other event charges) incurred using the Service during the preceding month, which will be collected by us on the same date as the bill is produced using the payment card details you have provided. b. Your monthly Bill notification and other correspondence from us will be sent to you by email (which may include attachments) to the most recent email address supplied by you. Paper copies of Bills may be specifically requested by logging into your online account, subject to an administration charge per printed bill, but there is no charge if you access them online and print them yourself. It is your responsibility to inform us of any changes to the email and/or postal address which you would like us to use when we need to contact you; if you fail to do so, you will still be deemed to have received any communication sent by us to the last email and/or postal address you provided. c. All payments must be made in pounds sterling by credit/debit card, unless at our sole discretion we have agreed to accept payment from you using an alternative payment method. d. In the event that for any reason we are unable to collect payment for any Bill on the due date, we will notify you using the email address provided by you. If the amount remains unpaid 48 hours later, then the Services will be suspended. If the amount remains unpaid after a further 7 days, then the Services will be Disconnected, in which case you will need to pay a re-connection charge in addition to the outstanding balance on your account before we can reconnect the Service which will typically take up to 10 working days for us to do. Please note that when the Services are disconnected, you may permanently lose any messages that had been left for you on any remote answering service or greetings you had recorded, and you may lose the phone number which had previously been allocated to you. e. If we need to repay any money to you at any time this will be credited back to you using the most recent credit/debit card details you have provided to us. f. Making a copy of your Bill available for you to access online (irrespective of whether you have received any notification) shall constitute proper notice from us to you of the amount payable. g. We reserve the right to pass on any reasonable costs which we incur in the collection of any overdue amount from you, including charges for not returning our router after we cease to provide our Fibre Broadband service, legal fees, administration costs, credit card commissions and/or agency charges. h. We reserve the right to waive or reduce any charge(s) we are entitled to make at any time and without notice.

Payment/Billing. a. The connection fee is payable when you apply for the Service(s) and is not refundable unless you notify us that you wish to cancel your application during the cooling-off period, and we have received back (undamaged) the router we have sent you. On the date that your Service is connected ('Start Date'), the monthly fixed charges for a period of one month (charged by us and payable by you monthly in advance) will be billed by us, and payment will be collected using the payment card details you have provided. One month from of your Start Date, and monthly thereafter, we will bill ▇▇▇▇ you the monthly fixed charges for the following month and in arrears for any call charges (or other event charges) incurred using the Service during the preceding month, which will be collected by us on the same date as the bill ▇▇▇▇ is produced using the payment card details you have provided. b. Your monthly Bill ▇▇▇▇ notification and other correspondence from us will be sent to you by email (which may include attachments) to the most recent email address supplied by you. Paper copies of Bills may be specifically requested by logging into your online account, subject to an administration charge per printed bill▇▇▇▇, but there is no charge if you access them online and print them yourself. It is your responsibility to inform us of any changes to the email and/or postal address which you would like us to use when we need to contact you; if you fail to do so, you will still be deemed to have received any communication sent by us to the last email and/or postal address you provided. c. All payments must be made in pounds sterling by credit/debit card, unless at our sole discretion we have agreed to accept payment from you using an alternative payment method. d. In the event that for any reason we are unable to collect payment for any Bill ▇▇▇▇ on the due date, we will notify you using the email address provided by you. If the amount remains unpaid 48 hours later, then the Services will be suspended. If the amount remains unpaid after a further 7 days, then the Services will be Disconnected, in which case you will need to pay a re-connection charge in addition to the outstanding balance on your account before we can reconnect the Service which will typically take up to 10 working days for us to do. Please note that when the Services are disconnected, you may permanently lose any messages that had been left for you on any remote answering service or greetings you had recorded, and you may lose the phone number which had previously been allocated to you. e. If we need to repay any money to you at any time this will be credited back to you using the most recent credit/debit card details you have provided to us. f. Making a copy of your Bill ▇▇▇▇ available for you to access online (irrespective of whether you have received any notification) shall constitute proper notice from us to you of the amount payable. g. We reserve the right to pass on any reasonable costs which we incur in the collection of any overdue amount from you, including charges for not returning our router after we cease to provide our Fibre Broadband service, legal fees, administration costs, credit card commissions and/or agency charges. h. We reserve the right to waive or reduce any charge(s) we are entitled to make at any time and without notice.