Common use of Partially Clause in Contracts

Partially. 4 NO: 0 Was the vendor prompt and effective in correction of situations and conditions? YES:4 PARTIALLY :2 NO: 0 Are you able to track service level agreements and determine duration of incidents from the vendor? YES:4 PARTIALLY :2 NO: 0 16 3. QUALITY Rating guidelines Procurement Score User's Score Comments Totals When performing their duties, was there - rework or returns caused by non conformance to quality? NO:10 PARTIALLY :5 YES: 0 Was the quality of service /goods delivered equal to KPPF’s minimum requirements? YES:1 0 PARTIALLY :5 NO:0 20 4.RESPONSI VENESS Rating guidelines Procurement Score User's Score Comments Totals Was the vendor well responsive to information requests, issues, or problems that arose in the course of service? YES:6 PARTIALLY :3 NO: 0 Was the vendor open to feedback on low quality of service levels and willing to act on this? YES:4 PARTIALLY :2 NO: 0 Is it easy to reach staff members of suppliers in case of a request or query? (are communication channels clear?) YES:4 PARTIALLY :2 NO: 0 14