Our limited role. We are a gas retailer and do not control the physical supply of gas. We can ask your distributor to connect your premises to the distribution network, which we will do at your request. We will also arrange for your distributor to physically supply gas to your premises. Except to that extent or as otherwise provided by law, we cannot control the way in which the distributor operates the distribution network, and we are not liable to you for ensuring the physical supply of gas or the safety, quality, continuity, reliability or pressure of that supply.
