OPERATIONS SUPPORT SYSTEMS (OSS Sample Clauses

OPERATIONS SUPPORT SYSTEMS (OSS. OSS-1: Average Response Time and Response Interval (Pre-Ordering/Ordering) 1-1 OSS-2: Interface Availability (Pre-Ordering/Ordering) 1-5 OSS-3: Interface Availability (Maintenance & Repair) 1-8 OSS-4: Response Interval (Maintenance & Repair) 1-10 PO-1: Loop Makeup - Response Time – Manual 1-12 PO-2: Loop Make Up - Response Time - Electronic 1-14 Section 2: Ordering O-1: Acknowledgement Message Timeliness 2-1 O-2: Acknowledgement Message Completeness 2-3 O-3: Percent Flow-Through Service Requests (Summary) 2-5 O-4: Percent Flow-Through Service Requests (Detail) 2-8 O-5: Flow-Through Error Analysis 2-11 O-6: CLEC LSR Information 2-13 • LSR Flow Through Matrix 2-15 O-7: Percent Rejected Service Requests 2-18 O-8: Reject Interval 2-20 O-9: Firm Order Confirmation Timeliness 2-24 O-10: Service Inquiry with LSR Firm Order Confirmation (FOC) Response Time Manual 2-27 O-11: Firm Order Confirmation and Reject Response Completeness 2-29 O-12: Speed of Answer in Ordering Center 2-31 Section 3: Provisioning P-1: Mean Held Order Interval & Distribution Intervals - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-1 P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices - - - - - - - - - - - - - - - - - - - - - - - - - - 3-4 P-3: Percent Missed Initial Installation Appointments- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-7 P-3A: Percent Missed Installation Appointments Including Subsequent Appointments- - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-10 P-4: Average Completion Interval (OCI) & Order Completion Interval Distribution - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13 P-4A: Average Order Completion and Completion Notice Interval (AOCCNI) Distribution - - - - - - - - - - - - - - - - - - - - - - - - 3-16 P-5: Average Completion Notice Interval - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-20 P-6: % Completions/Attempts without Notice or < 24 hours Notice - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-23 P-7: Coordinated Customer Conversions Interval- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-25 P-7A: Coordinated Customer Conversions – Hot Cut Timeliness % Within Interval and Average Interval - - - - - - - - - - - - - - 3-27 P-7B: Coordinated Custome...
OPERATIONS SUPPORT SYSTEMS (OSS. OSS-1: Average Response Time and Response Interval (Pre-Ordering/Ordering) 1-1 OSS-2: Interface Availability (Pre-Ordering/Ordering) 1-5 OSS-3: Interface Availability (Maintenance & Repair) 1-8 OSS-4: Response Interval (Maintenance & Repair) 1-10 PO-1: Loop Makeup - Response Time – Manual 1-12 PO-2: Loop Make Up - Response Time - Electronic 1-14
OPERATIONS SUPPORT SYSTEMS (OSS. 8.1Definitions. The terms listed below shall have the meanings stated below:
OPERATIONS SUPPORT SYSTEMS (OSS 

Related to OPERATIONS SUPPORT SYSTEMS (OSS

  • Operational Support Systems <<customer_name>> shall pay charges for Operational Support Systems (OSS) as set forth in this Agreement in Attachment 1 and/or in Attachments 2, 3 and 5, as applicable.

  • Support Services HP’s support services will be described in the applicable Supporting Material, which will cover the description of HP’s offering, eligibility requirements, service limitations and Customer responsibilities, as well as the Customer systems supported.

  • Customer Services Provide services and systems dedicated to customer service, including billing, remittance, credit, collections, customer relations, call centers, energy conservation support and metering.

  • Maintenance and Support Services As long as you are not using the Help Desk as a substitute for our training services on the Tyler Software, and you timely pay your maintenance and support fees, we will, consistent with our then-current Support Call Process: