Common use of Operations Support Systems (OSS) Clause in Contracts

Operations Support Systems (OSS). OSS-1: Average Response Time and Response Interval (Pre-Ordering/Ordering) 1-1 OSS-2: Interface Availability (Pre-Ordering/Ordering) 1-5 OSS-3: Interface Availability (Maintenance & Repair) 1-8 OSS-4: Response Interval (Maintenance & Repair) 1-10 PO-1: Loop Makeup - Response Time – Manual 1-12 PO-2: Loop Make Up - Response Time - Electronic 1-14 Section 2: Ordering O-1: Acknowledgement Message Timeliness 2-1 O-2: Acknowledgement Message Completeness 2-3 O-3: Percent Flow-Through Service Requests (Summary) 2-5 O-4: Percent Flow-Through Service Requests (Detail) 2-8 O-5: Flow-Through Error Analysis 2-11 O-6: CLEC LSR Information 2-13 • LSR Flow Through Matrix 2-15 O-7: Percent Rejected Service Requests 2-18 O-8: Reject Interval 2-20 O-9: Firm Order Confirmation Timeliness 2-24 O-10: Service Inquiry with LSR Firm Order Confirmation (FOC) Response Time Manual 2-27 O-11: Firm Order Confirmation and Reject Response Completeness 2-29 O-12: Speed of Answer in Ordering Center 2-31 Section 3: Provisioning P-1: Mean Held Order Interval & Distribution Intervals - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-1 P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices - - - - - - - - - - - - - - - - - - - - - - - - - - 3-4 P-3: Percent Missed Initial Installation Appointments- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-7 P-3A: Percent Missed Installation Appointments Including Subsequent Appointments- - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-10 P-4: Average Completion Interval (OCI) & Order Completion Interval Distribution - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-13 P-4A: Average Order Completion and Completion Notice Interval (AOCCNI) Distribution - - - - - - - - - - - - - - - - - - - - - - - - 3-16 P-5: Average Completion Notice Interval - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-20 P-6: % Completions/Attempts without Notice or < 24 hours Notice - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-23 P-7: Coordinated Customer Conversions Interval- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-25 P-7A: Coordinated Customer Conversions – Hot Cut Timeliness % Within Interval and Average Interval - - - - - - - - - - - - - - 3-27 P-7B: Coordinated Customer Conversions – Average Recovery Time - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-29 P-7C: Hot Cut Conversions - % Provisioning Troubles Received Within 7 days of a completed Service Order - - - - - - - - - - - 3-31 P-8: Cooperative Acceptance Testing - % of xDSL Loops Successfully Tested - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-33 P-9: % Provisioning Troubles within 30 days of Service Order Completion - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-35 P-10: Total Service Order Cycle Time (TSOCT) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-38 P-11: Service Order Accuracy - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 3-41 P-12: LNP-Average Disconnect Timeliness Interval & Disconnect Timeliness Interval Distribution - - - - - - - - - - - - - - - - - - 3-43